Friction Within the Bill Payment Experience

Companies Scramble to Simplify Bill Payment Experience for Consumers Count the bill payments experience as another digital box that companies have to check to keep to a customer- at least that’s what 2,099 U.S. consumers said. Details are in the “The One-Stop Bill Pay Playbook: Friction Within the Bill Payment Experience,” report in collaboration with Mastercard.
Inside the February Playbook
  • 43%: Share of bill-payers identifying the ability to view billing statements online as a crucial feature of a bill payment platform
  • 54%: Portion of bill-payers who feel a centralized bill payment portal would make tracking bills easier
  • 44%: Share of bill-payers who cite less secure information as the reason for their lack of interest in using a bill payment portal

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    Mastercard One-Stop Bill Pay Report Series

    Drivers of Consumers’ Bill Payment Priorities
    One-Stop Bill Pay Playbook: Executive Views On Third-Party Bill Payment Solutions
    The One-Stop Bill Pay Report: Beyond The Billing Status Quo