COMMERCE CONNECTED
Commerce Connected

Inside The June 2020 Report

  • The latest news in the grocery space, including why grocers such as Walmart are improving their support for online EBT and SNAP payments
  • An interview with both John Ross, president and CEO of the Independent Grocers Alliances, as well as Jacki Snyder, senior director for UNFI Payment Services at grocery wholesaler and services provider UNFI, regarding how the grocery industry must innovate online and in-store shopping both during and after the pandemic
  • A Deep Dive exploring the way consumers are using delivery services for their groceries and explaining how grocers must adapt their omnichannel offerings to meet their customers’ needs

DIGITAL PAYMENTS IN A DIGITAL WORLD

Inside The May 2020 Report

  • An interview with Lisa Brubaker, executive vice president and chief technology officer for Delaware-based community bank WSFS Bank, on how technologies such as mobile messaging and QR codes can help enhance customer loyalty
  • News and trends surrounding the latest developments in payments, including how KeyBank is revamping its digital platforms to weather the COVID-19 pandemic
  • A Deep Dive analyzing how the pandemic has impacted the ways consumers use digital banking services and how this shift will affect the future development of these tools

DELIVERING CARDHOLDER CUSTOMER SERVICE

Inside The May 2020 Report

  • 28 percent: Share of respondents who contacted customer service who would be “very” or “extremely” likely to switch to card providers offering superior service
  • 43 percent: Portion of millennials who contacted customer service who would be highly likely to switch card issuers offering superior service
  • 94 percent: Share of those who contacted customer service by phone who reported their issues resolved

Editions:

NAVIGATING THE COVID-19 PANDEMIC

Inside The May 2020 Report

  • How Consumers’ Behaviors May Change in the Aftermath of the Pandemic
  • How Employment Rates and Income Levels Have Changed over Time
  • Employment Rates Across All Sectors over Time
  • Consumers’ Concerns about Pandemic-related Job Loss

Editions:

PYMNTS’ COVID-19 BRIEF SERIES

Inside The May 2020 Report

  • Consumers who have been the slowest to shift their routines online are the most eager to leave their homes.
  • Four out of 10 consumers have brought their routines online.
  • Consumers’ online retailers shopping habits have seen the biggest shifts.
  • Higher-income consumers are the most likely to have moved their activities online and keep them there.
  • Consumers who plan to stay online are the most worried about infecting others or dying.

Editions:

CREDIT UNION INNOVATION PLAYBOOK: CHALLENGER BANKS EDITION
Credit Unions

Inside The May 2020 Report

  • 30 percent: Share of CU executives who believe their members are either “very” or “extremely” likely to switch to challenger banks
  • 25 percent: Portion of CU members who believe challenger banks could offer better banking services than those they currently receive by offering lower fees
  • 83 percent: Share of CU executives who believe national banks are likely to create challenger banks with which they might compete for members

Editions:

BUILDING A BETTER APP PLAYBOOK: THE FI PLAYING FIELD EDITION
Mobile Applications

Inside The May 2020 Report

  • 31 percent: Share of local and regional bank customers who would consider switching to FIs that offer better mobile apps
  • 26 percent: Portion of national bank customers who would consider switching to FIs that offer better mobile apps
  • 78 percent: Share of local and regional bank customers whose apps allow them to report lost or stolen cards

Editions:

BEYOND THE CARD: INNOVATING THE NEXT GENERATION OF CREDIT SOLUTIONS
Payments Innovation

Inside The April 2020 Report

  • $4.8 trillion: Estimated worldwide volume of card-based online commerce sales in 2020
  • 59.3 percent: Share of smartphone owners who use credit card apps as the primary means of managing their accounts
  • 22 percent: Portion of U.S. households that lack access to conventional bank financing

CREDIT UNION INNOVATION PLAYBOOK: NEW PAYMENT FLOWS EDITION
Credit Unions

Inside The April 2020 Report

  • 58.3 percent: Share of large CUs that are “very” or “extremely” interested in voice assistant innovations
  • 85.7 percent: Portion of mid-sized FinTechs that are “very” or “extremely” interested in installment credit innovations
  • 80.6 percent: Share of CU members interested in P2P payments who cite ease of use and convenience as their reasons

Editions:

THE UNLOCKING AI PLAYBOOK: CREDIT RISK AND PAYMENTS EDITION

Inside The April 2020 Report

  • 71.4 percent: share of AI-using FIs that use the system in credit underwriting
  • 67 percent: portion of FIs that believe smart-agent–based AI would help address payments fraud
  • 62.1 percent: share of banks that expect smart-agent–based AI to improve credit/portfolio risk operations

Editions:

REMOTE PAYMENTS
ECommerce

Inside The April 2020 Report

  • 24.7 percent: Year-over-year increase in the portion of consumers shopping and paying for food via digital channels
  • 38.5 percent: Share of consumers who shopped and paid for their most recent purchase online who earned more than $100,000 per year
  • 53.3 percent: Portion of all consumers who used their mobile devices to help them complete their most recent purchases
 

Editions:

UNLOCKING AI: HEALTHCARE EDITION
Artificial Intelligence

Inside The April 2020 Report

  • 4.3 percent: Share of healthcare firms that use AI
  • 34.1 percent: Proportion of healthcare firms that are highly interested in smart agent-based AI
  • 55.6 percent: Share of large healthcare firms that are highly interested smart agent-based AI

Editions:

OPTIMIZING AP AND AR
Accounts Payable

Inside The April 2020 Report

  • 75 percent: Share of all U.S. invoices that are paper-based
  • 80 percent: Share of U.S. firms that use paper checks to pay their suppliers
  • 60 percent: Estimated reduction in missing invoices at firms that automated AP and AR processes

CONSUMER RETAIL SUBSCRIPTION SERVICES REPORT
Subscription Commerce

Inside The April 2020 Report

  • 167.1 million: Number of subscription service consumers in the U.S.
  • 37.1 percent: Share of education and training subscribers who would like to use pause features
  • 14.6 percent: Portion of subscribers considering canceling because they can no longer their subscription

Editions:

MOBILE WALLET ADOPTION 2020: MOBILE WALLET USE AMID THE COVID-19 PANDEMIC
Mobile Wallets

Inside The April 2020 Report

  • 65%: Share of 2020 retail sales that are projected to be made at merchants that accept Apple Pay
  • $2.9 trillion: Projected potential value of Apple Pay transactions in 2020
  • 81.2%: Share of consumers with Walmart pay-compatible smartphones in 2020

CONSUMER-CENTRIC AUTHENTICATION
Authentication

Inside The March 2020 Report

  • 80.4 percent: Share of banking app users who are “very” or “extremely” trusting of their FIs
  • 76.5 percent: Portion of banking app users who are satisfied with app features on average
  • 35.9 percent: Share of banking app users from the millennial generation

Editions:

COMMERCE CONNECTED
Commerce Connected

Inside The March 2020 Report

  • The latest news in the space, including licensed merchandise retailer Fanatics’ new omnichannel partnership with several U.S. sports teams
  • An interview with Deanna Moreno Hernandez, mobile marketing senior manager for retailer Ace Hardware, discussing the importance of innovating omnichannel experiences to foster consumer loyalty
  • A Deep Dive exploring the rise of visual search technologies as well as ways to personalize them for optimal customer engagement

CREDIT UNION INNOVATION INDEX - MARCH 2020
Credit Unions

Inside The March 2020 Report

  • 21.9 percent: Share of CU members who would consider switching to more innovative FIs
  • 35.8 percent: Portion of CU members who are “very” or “extremely” interested in P2P payments
  • 80 percent: Share of CU executives who are interested in voice assistant innovations

Editions:

ASKPYMNTS: WHAT IS A BANK? WHAT U.S. CONSUMERS THINK ABOUT THE KEY ISSUES DRIVING THE CONNECTED ECONOMY
Banking

Inside The March 2020 Report

  • 34.2 percent: Share of consumers who would be “very” or “extremely” likely to use or already use bank-like services from PayPal
  • 11.1 percent: Portion of digital bank customers who say ATM services are the most important services banks can provide
  • 70.9 percent: Share of national bank customers who believe banks must provide loans

Editions:

INNOVATING B2B RETAIL PAYMENTS
B2B Payments

Inside The March 2020 Report

  • 70.3 percent: Share of businesses that do not regularly use instant payment platforms that frequently experience cash shortfalls
  • $10.08: Average cost of processing a single paper invoice
  • 45.1 percent: Portion of businesses that collect data on suppliers’ past performances during the onboarding process

UNLOCKING AI
Artificial Intelligence

Inside The March 2020 Report

  • 69.7%: Year-over-year increase in portion of FIs using AI
  • 9.3%: Share of FIs that currently employ AI systems
  • 21.4%: Portion of AI-using FIs that believe preventing payments fraud is AI’s most important benefit

Editions:

EXECUTIVE INSIGHT: FINTECH ACCELERATOR

Inside The March 2020 Report

  • Jess Turner, Mastercard’s executive vice president of product and innovation, North America, and Douglas McGann, co-founder and president of VamosPay, discuss new ways to bring financial services to the Latino community
  • Sherri Haymond, Mastercard’s executive vice president of digital partnerships, Rodney Robinson, TabaPay’s co-founder and president, and Manoj Verma, the latter’s co-founder and chief revenue officer, detail the cross-pollination of insights addressing the gig payments space
  • MoneyLion CEO Dee Choubey and Sherri Haymond explain the efforts behind fostering new card program launches in 2020 and beyond

Editions:

BUY BUTTON
ECommerce

Inside The February 2020 Report

  • $79.5M: Median annual revenue of retail sites that provide buy buttons with optional profiles
  • 26.1 percent: Average year-over-year increase in web sales revenue on sites providing the Apple Pay button
  • 95.7 percent: Share of health and beauty retail sites providing at least one buy button

Editions:

BUILDING A BETTER APP: BANKS AND THE INNOVATION IMPERATIVE
Mobile Applications

Inside The February 2020 Report

  • A better card app could motivate 28.5 percent of consumers to switch FIs.
  • These consumers spend approximately $2 trillion annually on their credit and debit cards.
  • 24.3% of consumers would be highly likely to seek banking services with Amazon, Apple or Google.

Editions:

SMALL BUSINESS GUIDE TO RAPID SETTLEMENT
SMBs

Inside The February 2020 Report

  • 79.5 percent of digital native small businesses consider access to funds as soon as customers pay “very” or “extremely” important.
  • 66.7 percent of omnichannel microbusinesses say the inability to access funds quickly could force them to delay making payroll.
  • 80 percent of omnichannel small businesses are “very” or “extremely” interested in rapid settlement.

THE FUTURE OF UNATTENDED RETAIL
Unattended Retail

Inside The February 2020 Report

  • 78.1 percent: Share of digital wallet users who want to make non-traditional unattended purchases
  • 48.6 million: Number of U.S. consumers who would like to buy non-traditional items via unattended channels
  • 49.4 percent: Portion of unattended retail shoppers who use unattended channels because they are fast

CHECKOUT CONVERSION INDEX
Checkout Conversion

Inside The February 2020 Report

  • 6: Average CCI score on a scale of 0 to 100
  • 144 seconds: Average time needed to complete an online checkout
  • $97.8B: Sales put at risk due to checkout friction in Q4 2020

PAYMENTS AND THE PLATFORM ECONOMY
Platform Payments

Inside The January 2020 Report

  • An interview with Eran Shust, co-founder and CEO of travel platform Splitty, on how breaking up reservations to share different hotel offers and perks can help travel merchants compete
  • Notable headlines from around the space, including eBay’s new play to compete with online luxury sneaker marketplaces
  • A case study exploring how AI can improve payment platforms’ customer onboarding security measures

Editions:

STATE AND LOCAL DISBURSEMENTS
Disbursements

Inside The January 2020 Report

  • The latest government disbursements news and trends, including how the Idaho Department of Health and Welfare is allowing digital payments for child support payouts
  • A discussion with representatives from the Oregon Department of Revenue, the Tennessee Department of Revenue and the Texas Comptroller of Public Accounts on the state of disbursements within their departments and the issues holding them back from embracing instant payments
  • A Deep Dive examining U.S. state and local agencies’ instant payments struggles and how they can revamp their check-heavy disbursement processes to fix these issues

Editions:

CONSUMER-CENTRIC AUTHENTICATION
Authentication

Inside The January 2020 Report

  • 54.1 percent: Share of consumers who believe having more authentication controls would reduce fraud risks
  • 66.2 percent: Portion of millennials who would like more authentication control because it would make them feel safer
  • 42.2 percent: Share of Gen Z consumers who would like more authentication control because it would make authentication easier

Editions:

THE SMALL BUSINESS GUIDE TO RAPID SETTLEMENT
Merchant Innovation

Inside The January 2020 Report

  • 65.8% of small businesses believe having immediate access to funds from sales is highly important
  • 40.2% of small businesses say taking longer to pay their vendors is a likely consequence of being unable to access funds
  • 57.1% of small businesses would be highly interested in switching to POS providers that offer rapid settlement

MAKING REAL-TIME PAYMENTS A REALITY
Payments Innovation

Inside The January 2020 Report

  • 66.7 percent of firms consider themselves “very” or “extremely” aware of Real-Time Payments.
  • 71.9 percent of firms are “very” or “extremely” interested in implementing the system.
  • 85.3 percent of firms are either in the process of implementing RTP or expect to do so within the next three years.

Editions:

COMMERCE CONNECTED
Commerce Connected

Inside The January 2020 Report

• The latest news and trends from the travel and hospitality space, including Budapest Airport's efforts to offer mobile payment options like WeChat Pay • Sam Shrauger, vice president of payments for homesharing platform Airbnb, discusses innovating payments to entice millennials • A Deep Dive on why hotels are struggling to win millennials with loyalty programs

KEY TO OPTIMIZING MERCHANT SERVICES
Merchant Innovation

Inside The January 2020 Report

  • 63.5 percent of MSPs are interested in overhauling their core processing systems
  • 26.9 percent of MSPs want to do so by upgrading their existing systems
  • MSPs that want to upgrade their core processing systems currently offer an average of 7.2 value-added services

RETAIL PRODUCT INSURANCE
ECommerce

Inside The January 2020 Report

  • 60 percent: Portion of consumers who would buy insurance from their eCommerce retailers if it were offered at checkout
  • 62 percent: Share of eCommerce shoppers who were offered insurance coverage for their latest electronics purchases
  • 33 percent: Portion of consumers who would buy and spend more if offered insurance coverage for their online purchases

SUBSCRIPTION COMMERCE CONVERSION INDEX - JANUARY 2020
Subscription Commerce

Inside The January 2020 Report

  • 63.8: Average Subscription Commerce Conversion Score
  • 95 percent: Share of top-performing subscription merchants that allow plan changes
  • 145.7 seconds: Time it takes to complete a subscription on a B2B commerce site

Editions:

THE KEY TO OPTIMIZING MERCHANT SERVICES
Merchant Innovation

Inside The December 2019 Report

  • 89.9 percent of MSPs consider value-added services vitally important to their success.
  • 82.7 percent of MSPs say these services will be more important in the future.
  • 63.4 percent of MSPs plan to either upgrade, build or partner with third parties to improve their core processing systems.

PAYMENTS AND THE PLATFORM ECONOMY
Platform Payments

Inside The December 2019 Report

• An interview with Colin Gardiner, chief revenue officer for shared RV marketplace Outdoorsy, on why marketplaces must design platforms and payments processes with user trust in mind • Notable headlines from around the space, including how companies like Amazon are becoming more involved in the sharing economy • A case study exploring how millennials' payment preferences are changing the travel industry

Editions:

BRIDGING THE GAP: MOBILE CARD APP ADOPTION REPORT
Mobile Applications

Inside The December 2019 Report

  • 102 million U.S. consumers have downloaded mobile card apps
  • 19.2 percent of app users cite fingerprint login as the most important in-app feature
  • 70.1 percent of consumers use mobile card apps to better manage their accounts

Editions:

INNOVATING ORDER TO CASH
Order To Cash

Inside The December 2019 Report

  • Traci Leffel, director of finance at Rocket Industrial, explains how O2C solutions can give distributors peace of mind when addressing clients’ unique payment needs
  • A use case from a North American landscaping supplier that highlights how O2C tools enable landscapers and contractors to focus on their work, preventing suppliers from being forced to collect outstanding payments
  • A Deep Dive examining how O2C solutions are changing customer onboarding and enhancing operations with seamless integrations via various internal systems

PAYMENTS AND THE PLATFORM ECONOMY

Inside The November 2019 Report

• Chung-Man Tam, CEO of P2P business travel booking site 2nd Address, talks about the platform’s approach to false listings and other forms of fraud • Notable platform economy headlines, including a look at the growing fraud risks facing the homesharing space • A case study examining why marketplaces are struggling to thwart fraud and how they can keep customers’ trust

Editions:

SMB RECEIVABLES GAP
B2B Payments

Inside The November 2019 Report

  • 64.9 percent: Share of sellers interested in using immediate payment platforms
  • 56.2 percent: Portion of SMBs that commonly experience cash shortfalls
  • 55.8 percent: Share of SMBs that believe immediate payment platforms would boost their revenues when acting as sellers

Editions:

CONSUMER-CENTRIC AUTHENTICATION
Authentication

Inside The November 2019 Report

  • 89.1 percent of consumers who use banking apps want the ability to set additional login requirements
  • 65.5 percent of consumers want to be able to authenticate account-to-account transfers
  • 70.2 percent of consumers want authentication controls for added security
  • 39.9 percent of consumers use apps that offer transaction-specific authentication controls

Editions:

SUBSCRIPTION COMMERCE CONVERSION INDEX: UNBUNDLING SUBSCRIPTION BOX OPPORTUNITIES IN THE AMAZON AGE
Subscription Commerce

Inside The November 2019 Report

  • The average U.S. subscriber spends $464.81 on consumer retail product subscriptions for beauty products, clothing, fragrances and more each year.
  • Over 85 percent of consumers that subscribe to bundled packages report being satisfied with their service.
  • Amazon is the most popular subscription provider, with 45.5 percent of respondents indicating they are enrolled in some type of consumer retail product subscription through the company.
  • Among those subscribed to consumer retail products, 20.1 percent plan to terminate their services in the next 12 months.

Editions:

JUST CONNECT TO PAY
Payment Methods

Inside The November 2019 Report

  • 52 percent: Share of super-connected consumers who are interested in using apps that can track their spending
  • 49 percent: Portion of consumers who would like to use credit cards to pay for their eCommerce purchases
  • 83 percent: Share of consumers who are interested in trying new connected commerce experiences, because it can save then money

Editions:

JUST TAP TO PAY
Commerce

Inside The October 2019 Report

  • 42 percent: Share of millennials how are interested in using contactless cards
  • 43 percent: Portion of consumers who cite security as a reason for being interested in contactless cards
  • 26 percent: Share of consumers who do not own voice-activated speakers who would like to use contactless cards

Editions:

JUST SAY TO PAY
Voice Activation

Inside The October 2019 Report

  • 37 percent: Share of bridge millennials who own both smartphones and voice-activated speakers
  • 49 percent: Portion of consumers who own voice-enabled devices who would like to be able to pay automatically at restaurants
  • 37 percent: Share of consumers who own voice-activated speakers who use them to make purchases

Editions:

DISBURSEMENT SATISFACTION REPORT - OCTOBER 2019
Disbursements

Inside The October 2019 Report

  • 80%: Share of consumers that report being satisfied with instant payments
  • 75%: Share of disbursements recipients who want to receive instant payments because they gain instant access to funds
  • 64%: Share of consumers who are at least “somewhat” familiar with instant payments

Editions:

SCA IMPACT
Subscription Commerce

Inside The October 2019 Report

  • $385 billion: amount spent on subscription/recurring payment services in Europe in 2018
  • 75 percent: estimated share of European online merchants that are unaware of SCA
  • $125 billion: potential financial impact on Europe’s online commerce industry due to SCA

PAYMENTS AND THE PLATFORM ECONOMY

Inside The October 2019 Report

An interview with Tim Wootton, CEO of Rover Parking, on the rise of shared parking apps and how such platforms can stand out in an oversaturated market Notable headlines from around the space, including eBay’s debut of an end-to-end payments experience in Germany A case study on how shared parking apps SPOT and ParkStash are working to take the industry crown by turning to the blueprints of sharing economy leaders Airbnb and Uber

Editions:

Page 14 of 16
1 11 12 13 14 15 16