FIS - Payments And Credentials Vaults: Gauging Consumer Interest - January 2023 - Discover how consumer preferences for using stored payments and credentials has evolved

Gauging Consumer Interest

Stored Payments Credentials Are Convenient, Popular and Plagued With Problems 

A survey of 2,019 U.S. consumers for the new PYMNTS and FIS report, “Payments And Credentials Vaults: Gauging Consumer Interest,” found that while shoppers overwhelmingly like the ease of storing payment credentials with retailers, their actual experience is inconsistent, plagued by outdated info, and has become so spread out that it’s unsafe.

Inside the January Report

  • 77%: Share of consumers who say strong data security is a major factor influencing their willingness to use a payments and credentials vault
  • 58%: Portion of consumers who are at least somewhat likely to switch to merchants that link their services to a payments and credentials vault
  • 40%: Share of consumers who are very or extremely interested in using a payments and credentials vault

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Payments and Credentials Vaults Report