The 2022 Restaurant Digital Divide: Food Aggregators Find Their Footing In Q2

Aggregators Are the Future of Food Service, but Legacy Ordering Lingers Food aggregator use is on the rise but makes up just 2.5% of total restaurant transactions. PYMNTS’ most recent research, “The 2022 Restaurant Digital Divide: Food Aggregators Find Their Footing In Q2,” analyzes survey responses of 2,217 consumers to explore how their tastes may impact the industry’s future.

Inside the September Report

91%: Share of meals consumers purchase for delivery through food aggregators
47%: Share of aggregator users who used digital tools during their last restaurant visit
49%: Share of aggregator users who believe technology leads to an improved customer experience

PYMNTS Restaurant Digital Divide Report Series

The 2022 Restaurant Digital Divide: Restaurant Customers React To Rising Costs, Declining Service

The 2022 Restaurant Digital Divide: Turning First-Time Diners Into Loyal Customers

The 2022 Restaurant Digital Divide: Restaurant Apps And Websites In The Spotlight