The Digital Healthcare Gap: Streamlining The Patient Journey

One-Third Of Patients Would Use Healthcare Portals If They Had Access Patient portals help healthcare providers streamline the medical journey for 2 out of 3 consumers — with the remaining third saying they would also use digital platforms if they had access. In "The Digital Healthcare Gap: Streamlining The Patient Journey, a collaboration with Experian Health, PYMNTS examines how healthcare providers are using new channels to improve care and drive engagement.  
Inside the April Report
  • 18%: Share of patients of hospital physicians who have used patient portals to fill out required forms
  • 17%: Portion of urgent care patients who have used patient portals to schedule an appointment
  • 43%: Share of patients of family practice doctors who have received test results via patient portals

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    Experian Health Digital Healthcare Report Series

    Managing Healthcare Costs: How Patients Use Payment Plans
    The Healthcare Conundrum: The Impact of Unexpected Patient Costs on Care
    Accessing Healthcare: Easing Digital Frictions In The Patient Journey