2023 Global Digital Shopping Index

India Writes the Playbook for Mobile Payments Innovation
India Writes the Playbook for Mobile Payments Innovation
August 18, 2023  |  eCommerce

Payments innovation and digital-first shopping in India is a success story 15 years in the making. Its success can serve as a global playbook for...

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The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch Up
The Most Satisfied Shoppers Are Found in the UAE — How Other Countries Can Catch...
July 31, 2023  |  eCommerce

Consumers worldwide are increasingly using digital features to enhance their shopping journeys, but few markets have adopted digital as quickly as the United Arab Emirates....

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Cash Use Down 23% in Mexico, Cards Fill the Gap
Cash Use Down 23% in Mexico, Cards Fill the Gap
June 20, 2023  |  Merchant Innovation

Shoppers in Mexico strongly prefer shopping in-store to shopping online. Seventy-one percent of local shoppers reported making their most recent retail purchase in a brick-and-mortar...

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PIX, Pickup and Apps: The New Face of Retail Shopping in Brazil
PIX, Pickup and Apps: The New Face of Retail Shopping in Brazil
June 02, 2023  |  eCommerce

PIX. Mercado Pago. Pickup. Apps. Data protection. These are a few of the digital shopping trends and payment options that are key to winning customers...

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Women and Millennials Lead UK’s Digital Shopping Transformation
Women and Millennials Lead UK’s Digital Shopping Transformation
April 14, 2023  |  Merchant Innovation

Digital features are crucial to winning over the United Kingdom’s tech-savvy shoppers — and merchants know it. We find that U.K. merchants go out of...

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SMBs Are 32% Less Likely Than Larger Rivals to Support Mobile Shoppers
SMBs Are 32% Less Likely Than Larger Rivals to Support Mobile Shoppers
March 30, 2023  |  Retail

Small and medium-sized businesses (SMBs) have somewhat of a reputation for being brick-and-mortar centric, but the truth is that many of their customers shop online,...

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Small Merchants Focus on Digital to Capture Sales From Enterprise Rivals
Small Merchants Focus on Digital to Capture Sales From Enterprise Rivals
March 20, 2023  |  SMBs

Small to mid-sized businesses (SMBs) are sometimes portrayed as the underdogs in a fight against larger companies to win customers. It is said that the...

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US Merchants Fall Behind Other Nations in Digital Feature Awareness
US Merchants Fall Behind Other Nations in Digital Feature Awareness
March 15, 2023  |  Retail

U.S. merchants are at a crossroads, as shoppers seek the digital features and experiences they’ve grown to expect, but often can’t find even when available,...

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US Pickup Economy Heats Up as Consumers Ditch At-Home Delivery
US Pickup Economy Heats Up as Consumers Ditch At-Home Delivery
March 15, 2023  |  Shopping

Fast, effortless, convenient shopping. The less thinking, the better. That is what our research shows U.S. shoppers really want. U.S. consumers have gotten used to...

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