Source: en.wikipedia.org
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other factors like price,...
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to give human agents...
Businesses evolve and so does fraud. The data is out there to help separate good transactions from bad, but not all data is equal. Rich...
Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get...
In the pre-digital age of financial services, AML/KYC was a very slow process. The government would put out their lists of sanctioned entities – hostile...
It can be difficult these days to remember the almost idyllic promise of social media when it first entered the general consumer consciousness. That’s not...
When reports last week in the Financial Times (FT) highlighted the thousands of offshore bank accounts frozen by Lloyds Banking Group, the news thrust the...
Citi has unveiled its Payment Outlier Detection system, which helps corporates find anomalies in payment flows, cutting down on fraud and false positives. Manish Kohli,...
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