Source: en.wikipedia.org
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Consumers today want more from customer service than a long wait time and broad answers when getting through to a human agent by phone. Get...
In the pre-digital age of financial services, AML/KYC was a very slow process. The government would put out their lists of sanctioned entities – hostile...
It can be difficult these days to remember the almost idyllic promise of social media when it first entered the general consumer consciousness. That’s not...
When reports last week in the Financial Times (FT) highlighted the thousands of offshore bank accounts frozen by Lloyds Banking Group, the news thrust the...
Citi has unveiled its Payment Outlier Detection system, which helps corporates find anomalies in payment flows, cutting down on fraud and false positives. Manish Kohli,...
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Millennials have particular banking needs — but, of course, so do the baby boomer, Gen X and Gen Z generations. That puts pressure on banks...