Source: en.wikipedia.org
If you find yourself getting impatient with Alexa, Siri or any number of voice-prompt customer service lines, listen up: Conversational artificial intelligence (AI) has a...
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The first iteration of 3D Secure was hailed as a online fraud game-changer, but its effectiveness came at the cost of consumer convenience — and,...
Think fast: How many passwords and usernames do you actively use? Simple answer: There’s no good answer. Either it’s so few you’re an easy fraud...
One of the most important parts of doing business with a new customer is verifying that that customer is who he or she claims to...
A breach at Samsung Electronics exposed source code for its Galaxy smartphones as well as internal company data — but no personal information was stolen,...
Forty-nine percent of businesses face challenges when it comes to verifying the identities of new customers. That makes it one of their most-cited challenges, second...
While digital contact methods have grown in popularity, the telephone remains a staple of customer service contact, according to the “Consumer Authentication Experiences” report, a...