Bank of America

Bank of America, we have a clear purpose to help make financial lives better through the power of every connection. We fulfill this purpose through our commitment to responsible growth, which includes a focus on environmental, social and governance (ESG) leadership. Integrated across our eight lines of business — our ESG focus reflects our values, ensures we are holding ourselves accountable, presents tremendous business opportunity, and allows us to create shared success with our clients and communities.

(source: about.bankofamerica.com)

Bank of America Gives CashPro Chatbot an AI Upgrade
Bank of America Gives CashPro Chatbot an AI Upgrade
September 18, 2023  |  artificial intelligence

Bank of America is giving its virtual service adviser CashPro Chat an AI-centered upgrade. The banking giant announced Monday (Sept. 18) that its business clients will...

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Amex Card Delinquencies Creep Up but Remain Below Pre-COVID Levels
Amex Card Delinquencies Creep Up but Remain Below Pre-COVID Levels
September 17, 2023  |  Consumer Finance

American Express says its credit card delinquency rates remain below pre-pandemic levels. As the company said in a Securities and Exchange Commission (SEC) filing Friday (Sept. 15)...

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BofA Reports Rise in Credit Card Charge-Off and Delinquency Rates
BofA Reports Rise in Credit Card Charge-Off and Delinquency Rates
September 15, 2023  |  Banking

Bank of America is seeing more of its customers falling behind on their credit card payments.  Both the net charge-off rate and the delinquency rate of...

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Citigroup Layoffs Focus on Support, Technology Staff
Citigroup Layoffs Focus on Support, Technology Staff
September 15, 2023  |  Banking

Citigroup has reportedly begun the layoff process after announcing a management overhaul on Wednesday (Sept. 13). Support staff in compliance and risk management at the bank...

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BofA Expands SafeBalance as Consumers Struggle With Overdrafts
BofA Expands SafeBalance as Consumers Struggle With Overdrafts
September 13, 2023  |  Banking

Bank of America is expanding the requirements of its SafeBalance checking account plan. The account, introduced in 2014, lets customers manage their finances with no overdraft...

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Grace Periods, Proactive Approaches Help Consumers With Overdrafts and Account Management
Grace Periods, Proactive Approaches Help Consumers With Overdrafts and Account Management
September 08, 2023  |  Banking

The data show that 20% of individuals have overdrawn their accounts in the past year as they grapple with the demands of inflation, of timing...

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Large National Banks Hold the Advantage When Main Street SMBs Shop for Credit
Large National Banks Hold the Advantage When Main Street SMBs Shop for Credit
September 08, 2023  |  SMBs

Access to business financing is crucial for Main Street small and medium-sized businesses (SMBs). But while a significant share of these small businesses across all...

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Jump in Contactless Payments Opens Door for Digital Wallets
Jump in Contactless Payments Opens Door for Digital Wallets
August 30, 2023  |  Digital Payments

John (JP) Park, senior product manager of go to market strategy at Bank of America Merchant Services, told PYMNTS in an interview that the rise of...

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Bank of America Launches Disbursements and ‘Request for Pay’ Solution in Canada
Bank of America Launches Disbursements and ‘Request for Pay’ Solution in Canada
August 29, 2023  |  Disbursements

Bank of America has launched its Global Digital Disbursements solution in Canada. This solution aims to support business-to-consumer (B2C) payments and consumer-to-business (C2B) request for payments, providing a...

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