Card Disputes

Visa to Use ServiceNow Dispute Management Tools
Visa to Use ServiceNow Dispute Management Tools
January 29, 2025  |  VISA

Visa plans to use the ServiceNow Dispute Management, Built with Visa solution to further streamline payment card dispute resolutions for clients and help issuers meet...

READ MORE >
Clarity Is Key: The Link Between Transparent Billing and Chargeback Reduction
Clarity Is Key: The Link Between Transparent Billing and Chargeback Reduction
October 23, 2024  |  Digital Payments

  Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins...

READ MORE >
Card Disputes Projected to Jump 40% as Friendly Fraud Persists
Card Disputes Projected to Jump 40% as Friendly Fraud Persists
June 19, 2024  |  Credit Cards

Shoppers are reportedly getting increasingly comfortable disputing credit card charges. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...

READ MORE >
44% of Disputed Credit Card Transactions Stem From Consumers
44% of Disputed Credit Card Transactions Stem From Consumers
October 05, 2022  |  Credit Cards

Unhappy — or simply confused — consumers can upend merchants and other enterprises’ top lines when they opt to dispute card transactions. Processing errors can...

READ MORE >
Why Small Businesses Outperform Larger Rivals in Preventing Disputes
Why Small Businesses Outperform Larger Rivals in Preventing Disputes
September 27, 2022  |  Fraud Prevention

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
New Report: Small Merchants Found More Effective Than Enterprise Rivals in Resolving Credit Card Disputes
New Report: Small Merchants Found More Effective Than Enterprise Rivals in Resolving Credit Card Disputes
August 12, 2022  |  Fraud Prevention

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

READ MORE >
Report: Merchants Overestimate Their Own Dispute-Resolution Skills
Report: Merchants Overestimate Their Own Dispute-Resolution Skills
May 16, 2022  |  Fraud Prevention

The online shopping surge of the past two years heightened the risk of credit card fraud and drove many merchants to invest more heavily in...

READ MORE >