Customer experience preferences drive consumer loyalty, but maintaining their loyalty is rarely as simple as giving them what they “tend” to want. Consumers’ preferences change...
Acquirers face a formidable challenge in helping merchants address an ever-evolving category of commercial risk: transaction fraud. This issue is pervasive and plagues merchants regardless...
Merchants face numerous challenges in managing digital payments, according to Ben Weiner, chief strategy officer at payments processor Paya. These hurdles range from reconciliation issues...
One of the biggest challenges facing merchants today is the battle between simplicity, security and functionality, according to Jim Parkinson, chief experience officer at North...
The D2C market has undergone rapid evolution in recent years. The lines between “digital natives” and conventional brands have blurred, with the former opening concept...
Sales of counterfeit goods, particularly on third-party sites that facilitate transactions between individual buyers and sellers, have skyrocketed with the advent of online shopping. Even...
Consumers are looking to have unique experiences that are worth their time and money, whether that means heading backstage to meet the Rolling Stones, enjoying...
Gig workers and freelancers with a host of talents can utilize today’s highly-connected environment to offer their services to employers around world, rather than being...
Carsharing digital marketplaces also enable owners to rent out their vehicles to customers. But how can owners trust their automobiles to strangers? The following case...