chatbots

Chatbot Adoption Soars as Human Assistance Fades 
Chatbot Adoption Soars as Human Assistance Fades 
July 16, 2023  |  artificial intelligence

Unless you’ve been living under a rock, or haven’t been reading your PYMNTS newsletter, you’ve probably noticed that there’s been a massive shift in the way...

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FTC Investigates OpenAI Over Role in Spreading AI-Generated Misinformation
FTC Investigates OpenAI Over Role in Spreading AI-Generated Misinformation
July 13, 2023  |  artificial intelligence

Artificial intelligence (AI) is becoming a non-artificial threat. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

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Report: FTC Investigating OpenAI Data Security and Other Issues
Report: FTC Investigating OpenAI Data Security and Other Issues
July 13, 2023  |  artificial intelligence

The Federal Trade Commission (FTC) is reportedly investigating OpenAI for issues around false information and data security. Get the Full Story Complete the form to...

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Are Smarter Chatbots the Answer to AI’s Right-Now Utility?
Are Smarter Chatbots the Answer to AI’s Right-Now Utility?
June 30, 2023  |  artificial intelligence

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Finance Automation Platform Ramp Acquires AI Startup Cohere.io
Finance Automation Platform Ramp Acquires AI Startup Cohere.io
June 26, 2023  |  artificial intelligence

Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

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Mercedes and Microsoft Add ChatGPT to Voice Commands
Mercedes and Microsoft Add ChatGPT to Voice Commands
June 16, 2023  |  artificial intelligence

Mercedes has turned to Microsoft to expand on its use of in-car artificial intelligence (AI). Get the Full Story Complete the form to unlock this...

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Google Warns Employees: Be Careful When Using Bard
Google Warns Employees: Be Careful When Using Bard
June 15, 2023  |  artificial intelligence

Google is reportedly warning its employees to take care when using artificial intelligence (AI) chatbots. Get the Full Story Complete the form to unlock this...

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Contact Centers Being Redefined by Generative AI
Contact Centers Being Redefined by Generative AI
June 13, 2023  |  artificial intelligence

While voice recognition systems in customer service aren’t new, generative artificial intelligence (AI) is changing the nature and quality of how consumers interact with brands,...

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CFPB Warns Against ‘Poorly Deployed’ Banking Chatbots
CFPB Warns Against ‘Poorly Deployed’ Banking Chatbots
June 06, 2023  |  CFPB

America’s consumer protection watchdog says it’s monitoring the banking sector’s use of AI-powered chatbots. Get the Full Story Complete the form to unlock this article...

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