As loosely defined as artificial intelligence may be, the technology’s impact may be even bigger. Get the Full Story Complete the form to unlock this...
As customer service continues its evolution as an integral part of the broader customer experience (CX), companies have some things to learn, unlearn and relearn...
In 2016 and 2017, chatbots were seen as one of the most important additions to the digital ecosystem, with some experts predicting that they would...
Chatbots have come a long way from the early versions back in the 1960s — yes, the 1960s — such as ELIZA, who imitated a...
Infobip, a Croatian tech company that creates customer service chatbots for companies like Uber and Microsoft, aims to raise around half a billion dollars in...
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Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....
There is nothing worse than trying to get customer service from a less than fully functional chatbot or automated voice system. Get the Full Story...
Unless one is having a medical emergency, going to an ER, in general, is often not the best way for a patient to receive care...