While giving the customer what they want is always advisable, knowing exactly what it is can be challenging, as needs depend greatly on context. Some things are always...
It’s not an easy thing to build a loyal customer base, and keep it that way. Just ask the team at Walmart, as it fights...
One out of every 10 Starbucks orders goes through its mobile app – and though Starbucks is more successful than your average player with mobile,...
When it comes to interior design or spicing your Thanksgiving turkey, there is something to be said for a “less is more” aesthetic. But in...
Increasingly everything is online these days, up to and including consumer identity. That means many things are changing for the better: Checks, for the first...
If one had to take digitization and sum it up under a single goal, fighting friction would probably be as good a heading as any....
There is no shortage of things in the world claiming to be “smart,” though what that actually means varies in context. It might mean connecting...
Businesses are able to deliver funds to buyers, sellers, employees and suppliers quicker than ever before with the rise of faster payment systems. Almost three...
New technologies are enabling consumers and business to experience faster payments than ever before: While only 25 real-time payment systems were operational worldwide last year, 40 such...