Customer Churn

Subscription Merchants See Failed Payments Spike Churn Rates
Subscription Merchants See Failed Payments Spike Churn Rates
August 02, 2023  |  Subscriptions

When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of...

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80% of Failed Subscription Payments Not the Customer’s Fault
80% of Failed Subscription Payments Not the Customer’s Fault
May 02, 2023  |  Subscription Commerce

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Subscription Businesses That Measure Lifetime Customer Value Outperform Competitors
Subscription Businesses That Measure Lifetime Customer Value Outperform Competitors
January 09, 2023  |  Subscription Commerce

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PYMNTS Intelligence: Retaining Subscribers With Seamless Payments and Customer Journeys
PYMNTS Intelligence: Retaining Subscribers With Seamless Payments and Customer Journeys
November 08, 2022  |  Subscription Commerce

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Subscriptions Play Dual Role for Primary Healthcare Providers
Subscriptions Play Dual Role for Primary Healthcare Providers
November 04, 2022  |  Subscription Commerce

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US Banks Plan 2023 Investments in Receipt Data Innovation
US Banks Plan 2023 Investments in Receipt Data Innovation
October 06, 2022  |  Innovation

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PYMNTS Intelligence: How to Avoid Becoming a Consumer’s Unwanted Subscription
PYMNTS Intelligence: How to Avoid Becoming a Consumer’s Unwanted Subscription
August 05, 2022  |  Subscription Commerce

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Rocksbox on Keeping Subscriptions Fresh
Rocksbox on Keeping Subscriptions Fresh
August 04, 2022  |  Subscription Commerce

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Data Helps Jewelers Align Subscription Offers With Consumer Spending Behaviors
Data Helps Jewelers Align Subscription Offers With Consumer Spending Behaviors
August 03, 2022  |  Subscription Commerce

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