Sections
customer data
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5.5KSecurity & FraudLandry’s Customer Payment Data Stolen In Cyberattack
U.S. restaurant chain Landry’s announced on Thursday (Jan. 2) that it had been the victim of a malware attack that almost stole...
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2.2KLegalNew CA Privacy Law Requires Retailers To Disclose Data Collection
A new law in California requires companies to explain exactly what customer information, if any, is being sold to third parties, according...
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5.9KInnovationCRM In The 2020s
We operate more than a few high-powered, data-supported crystal balls here at PYMNTS, and one of the things we have learned about...
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5.5KSecurity & FraudUnencrypted Vistaprint Database Exposed Personal Customer Data
Printing company Vistaprint left an online database containing customer interactions unencrypted, according to a report. A security researcher named Oliver Hough discovered...
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5.0KDigital BankingScotiabank: Slow But Steady Wins The AI Fraud Race
The fact that fraud is on the rise is not new, nor is it surprising that banks are turning to artificial intelligence...
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5.3KAccounts ReceivableDeep Dive: Accelerating Accounts Receivable With Automated Technologies
B2B payments are anything but instant in the U.S., where a collective $3 trillion is tied up in businesses’ outstanding accounts receivable...
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5.5KSecurity & FraudUniCredit Uncovers Data Leak Of 3M Italian Customer Records
UniCredit has revealed a data breach that leaked information belonging to three million customers from Italy, Reuters reported on Monday (Oct. 28)....
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2.1KRegulationJapan Eyes Guidelines For Regulation Of Tech Firms
In Japan, the Fair Trade Commission said last week that it has draft guidelines in place that would promote tighter regulation of...
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2.3KAmazonAmazon: US Govt. Is Requesting More Shoppers’ Data
Amazon released a transparency report on its website on Wednesday (July 31), and it said that for the first six months of...
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3.3KSecurity & FraudFreedom Mobile Exposes Data On Thousands Of Customers
Freedom Mobile, the Canadian wireless carrier, reportedly exposed its customers’ data and took a week to fix the security lapse after being...
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3.3KAlexaAlexa Team Might Be Able To Find A User’s Home Address
A new report has revealed that an Amazon team auditing Alexa commands might be able to find a customer’s home address in...
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8.1KUnattended RetailHow Smart Kiosks Are Solving Retail’s Last-Mile Problem
When it comes to fulfilling consumers’ need for instant gratification, physical retailers might have an upper hand, but they can struggle to...
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5.6KRegulationFTC Wants Comment On Proposed Changes To Safeguards, Privacy Rules
The Federal Trade Commission (FTC) has requested comment on the proposed amendments of two rules that protect the privacy and security of...
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4.4KRetailOld Navy Parts Ways With Gap Brand
The Gap is parting ways with Old Navy, deciding to create two publicly-traded companies. Gap Inc. CEO Art Peck will still be...
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7.2KSecurity & FraudRubrik Exposes Customer Data, May Face GDPR Fines
Rubrik, an IT security and cloud data management company, has suffered a massive data leak. The company pulled the server offline on...
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9.1KB2B PaymentsWhere APIs Fall Short On Corporate Finance Integration
Real-time access to data is a driving force behind enterprise modernization. It is, in part, why businesses are digitizing and adopting technology,...
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7.5KAmazon ProfileDTC Brands Tell Amazon Thanks, But No Thanks
Amazon has been heavily courting some direct-to-consumer (DTC) brands – inviting them to its headquarters, paying for dinner and letting them fill...
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4.2KRegulationAustrian Lawyer Files Complaint Against Tech Firms Over GDPR
An Austrian lawyer has filed a complaint against eight tech giants, including Amazon, Apple, Netflix, Spotify and You Tube, for failing to...
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2.9KRegulationRubio’s Privacy Bill Takes Aim At Facebook, Google, Amazon
Senator Marco Rubio (R-Fla.) has introduced new legislation that would create federal standards of privacy protection for companies like Facebook, Amazon, and...
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4.8KRetailMystore-E And An AI Assistant For Physical Retail
Creating the correctly personalized in-store experience is much easier said than done in most cases – consumers want salespeople who are knowledgeable...
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4.2KSecurity & FraudNeiman Marcus Agrees To Pay $1.5M To Settle Payment Card Breach
The Maryland Attorney General Brian Frosh announced Tuesday (Jan. 8) that his office, as well as 42 other state attorney generals, have settled...
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9.9KSecurity & FraudHow Neiman Marcus Uses AI To Fight Fraudsters
With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the...
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5.8KSecurity & FraudMarriott Breach Exposes 5.25M Passport Numbers
Following reports of its data breach last year, Marriott said on Friday (Jan. 4) that the total number of guest records involved...
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8.7KRetailStudy: Merchants To Lose $130B In Digital CNP Fraud
A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. Juniper...
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5.6KSecurity & FraudIBM, HPE Hack Intended To Gain Access To Clients
Chinese hackers gained access to clients of huge American corporations, according to a report from Reuters. The hackers, working for China’s Ministry...
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6.6KFraud PreventionWhitepages Pro CEO: Fraud 3.0 And Why Merchants Are Unprepared
Computing power is dirt cheap, thanks to cloud infrastructure. Jurisdiction is always a few steps behind, though — who is really going...
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3.9KAmazonAmazon Sacks Employees Who Stole Data
Amazon is cracking down on seller scams and has fired employees in the U.S. and India as a result. According to a...
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9.0KSecurity & FraudMarriott CFO On Data Breach Cost: Too Soon To Say
After one of the largest data breaches in history, affecting an estimated 500 million guests, Marriott International Chief Financial Officer Leeny Oberg...
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5.7KSecurity & FraudMarriott: Data Breach Hits 500M Starwood Guests
In what may be among the largest data breaches in history, Marriott International said Friday morning (Nov. 30) that as many as...
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5.0KSecurity & FraudDell Reset All Customer Passwords After Attempted Data Hack
Dell announced that it reset passwords for all accounts on its online electronics store after it stopped hackers from trying to steal customer...
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6.4KSecurity & FraudGlitch Exposes Amazon Customer Emails
In what it described as a “technical error,” Amazon confirmed Wednesday (Nov. 21) that some of its customer names and emails have...
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10.9KArtificial IntelligenceWhen AI Technology Gets Up Close And Personal
Brighterion CEO Akli Adjaoute says there’s only one measure of AI’s true potential: When the tech is adaptive enough to understand that...
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10.2KSecurity & FraudNordstrom Breach Exposes Data On 76K Employees
Nordstrom has suffered a data breach that exposed employee names, Social Security numbers, dates of birth, checking account and routing numbers, salaries...
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4.2KRetailAll Grown Up And Ready To Pop Up: eTailers Turn To Pop-Up Store Gurus
For digitally native brands moving from the web to brick and mortar, startups are providing a platform to help with the transition....
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9.3KSecurity & FraudHSBC Suffers US Hack
HSBC, the U.K. bank, disclosed on Tuesday (Nov. 6) that some of its U.S. customers had their accounts hacked in October. Reuters, citing...
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6.0KSecurity & FraudRadisson Hotel Rewards Members’ Data Compromised In Breach
The Radisson Hotel Group suffered a data breach that impacted its loyalty and rewards program customers, reported ZDNet. According to a report...
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7.9KFaster PaymentsInstant Onboarding: A Payments ‘Red Herring?’
Instant onboarding — the ability for a merchant to complete a one-page digital application, then instantly process payments — has, more or less, been heralded as the best thing...
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11.5KSecurity & FraudHow PSD2 And Open Banking Impact Security
In the latest Digital Fraud Tracker Deep Dive, PYMNTS examines the authentication challenges posed by PSD2, GDPR and other data sharing initiatives.
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8.5KSecurity & FraudTwo Alleged Hackers Indicted In Florida For Lynda Breach
Following a data breach at learning platform Lynda in 2016, two hackers were indicted in Florida this month on charges of extortion...
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9.3KIntelligence of ThingsCan Brick-and-Mortar IoT Capture eCommerce-Level Customer Data?
Using overhead cameras, scanners and weight sensors to track customers in-store may be the future of physical retail, but what starts as...
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5.3KSecurity & FraudGuardian Mobile Firewall Gearing Up To Launch App That Filters, Blocks Traffic
Guardian Mobile Firewall, the new smart firewall app that is currently in a closed beta test, will be made available soon, filtering...
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3.7KStartup Check-InBuilding A Better Customer Experience For Payments
When it comes to the customer experience, Denise Leleux looks through multiple lenses. The former Tesla executive, who AvidXchange recently hired as...
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9.3KPartnerships / AcquisitionsJPMorgan And Plaid Inc. In Data Sharing Deal
JPMorgan Chase & Co. has inked a data sharing deal with Plaid Inc., the FinTech that connects banks with financial technology applications. Bloomberg, citing the...
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6.3KRetailWhat Retail Can Teach Banking About Consumers’ Digital Journeys
Consumers go on a lot of different types of digital journeys in a day — they might shop online, do some banking,...
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15.9KMobile Order AheadChowNow’s Approach To Mobile Order-Ahead Security
For QSRs, offering mobile order-ahead can be a double-edged sword. While it's critical to boosting sales, it also comes with the expense...
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9.8KSecurity & FraudFirst Data: 34 Percent Of PII Has Been Compromised In 2018
A new study has found that most consumers don’t understand just how vulnerable their Personally Identifiable Information (PII) is on the internet....
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5.5KAppleApple Privacy Site Makes Data Transparent For Users
Apple is launching a portal that enables customers to find out what kind of data the company has kept on them. The...
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6.1KSafety and SecurityAnthem Data Breach Garners $16M Fine
The nation’s second-largest health insurer will pay the government a record $16 million due to a data breach and cyberattack that exposed...
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4.7KSecurity & FraudGarmin Shipping Navigation Unit Suffers Breach
Navionics, an Italian company that manufactures electronic navigational charts for boating, was the victim of customer data breach that exposed hundreds of...
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3.6KSecurity & FraudTesco Bank Fined £16.4M For 2016 Cyberattack
Tesco Bank agreed on Monday (Oct. 1) to pay £16.4m in a settlement with the Financial Conduct Authority (FCA) due to a cyberattack...
