customer experience

In commerce, customer experience is the product of an interaction between an organization and a customer over the duration of their relationship.

Source: en.wikipedia.org

Why Mastercard Put Voice-AI Ordering On The QSR Menu
Why Mastercard Put Voice-AI Ordering On The QSR Menu
May 30, 2019  |  Mastercard

It has happened to most consumers at least once. One pulls into a fast food establishment’s drive-through lane, scans an extensive menu and can’t make...

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The Connected Ecosystem Driving The $230B Connected Car Opportunity
The Connected Ecosystem Driving The $230B Connected Car Opportunity
May 30, 2019  |  Commerce Connected

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
Credit Unions’ Digital Future: More Like YouTube, Less Like Online Banking
May 23, 2019  |  Credit Unions

Digital banking is not the main element that drives consumers toward using a credit union. According to the Credit Union Innovation Playbook, a PYMNTS and...

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Paving Mobile Banking’s Path To Success
Paving Mobile Banking’s Path To Success
May 22, 2019  |  Banking

The customer journey in banking begins with offering a wealth of data when opening an account. As Jim Priestley, chief revenue officer at Feedzai, tells...

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GetYourGuide Closes $484M Round Led By SoftBank
GetYourGuide Closes $484M Round Led By SoftBank
May 17, 2019  |  Investments

Travel booking platform GetYourGuide announced that it has raised $484 million in Series E funding, led by the SoftBank Vision Fund. The round also saw participation...

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Mastercard Revs Its Payments Innovation Engine
Mastercard Revs Its Payments Innovation Engine
May 16, 2019  |  Mastercard

Take a minute and think of the morning rush at a favorite coffee shop. Get the Full Story Complete the form to unlock this article...

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Why It’s Time To Rewire Payments Or Fail
Why It’s Time To Rewire Payments Or Fail
May 07, 2019  |  Innovation

Imagine a race of fast cars, speeding along some race track at, say, 1,000 mph. Now, imagine having to change a tire on one of...

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What FIs Don’t Know They Don’t Know About Their Customers
What FIs Don’t Know They Don’t Know About Their Customers
May 07, 2019  |  Digital Banking

When it comes to long-term consumer relationships, few businesses can top banks. They tend to keep ties with consumers over decades — and, sometimes, those...

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What’s Next For C-Stores: Buy In-App, Deliver Pumpside
What’s Next For C-Stores: Buy In-App, Deliver Pumpside
April 29, 2019  |  Gas Station Retail

Those history teachers were right after all — to better understand the future, one must first understand the past. In the particular case of convenience...

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