customer loyalty

Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty

Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
Panera’s Chief Digital Officer: Biometric Payments Boost Consumer Loyalty
March 27, 2023  |  Payment Methods

Panera is eCommerce-ifying its stores, leveraging digital to personalize the in-person experience. In an interview with PYMNTS, George Hanson, senior vice president and chief digital officer...

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Deal Chasing Becomes Mainstream — and Merchants Shouldn’t Be Happy
Deal Chasing Becomes Mainstream — and Merchants Shouldn’t Be Happy
March 06, 2023  |  Consumer Finance

American consumers remain pessimistic about the economy despite recent positive indicators. Consumers still expect elevated inflation rates for the foreseeable future, even as inflation has...

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An Insider on Making Subscriptions Work in Tough Times
An Insider on Making Subscriptions Work in Tough Times
February 09, 2023  |  Subscriptions

Subscription merchants that fail to offer multiple ways for consumers to buy their products will see their sales take a hit, says Bean Box CEO...

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Bean Box CEO: Lack of Product Options Puts Subscription Sales at Risk
Bean Box CEO: Lack of Product Options Puts Subscription Sales at Risk
February 08, 2023  |  Subscriptions

Economic worries, such as stagnant wages, increasing interest rates and inconsistent inflation, are piling up on consumers, forcing them to examine their spending. As they...

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McDonald’s Leverages Rewards App to Mitigate Inflationary Trade-Down
McDonald’s Leverages Rewards App to Mitigate Inflationary Trade-Down
January 31, 2023  |  Earnings

As consumers remain concerned about inflation, McDonald’s is seeing smaller orders and a trade-down to grocery. The quick-service restaurant (QSR) giant noted on a call...

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Home Depot Nails Experiential Loyalty to Keep Big-Spending Pros Returning
Home Depot Nails Experiential Loyalty to Keep Big-Spending Pros Returning
January 12, 2023  |  Loyalty & Rewards

“We are building a unique, interconnected pro ecosystem that will help us grow our share in a $450 billion addressable market,” Ranjeet Bhosale, vice president...

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Small Business Survival May Hinge on Digital Payment Features
Small Business Survival May Hinge on Digital Payment Features
January 12, 2023  |  B2B Payments

The holiday shopping season is so important to retailers that it has become a matter of survival for many. One in four businesses believes recent...

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To Compete With eCommerce, Physical Stores Need to Act More Like Online Retailers
To Compete With eCommerce, Physical Stores Need to Act More Like Online Retailers
January 12, 2023  |  Retail

For retailers facing stiff competition from online foes, innovation has become mandatory. Fresher standards for online shopping that emphasize efficiency, convenience and payment choice have...

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