Buy now, pay later (BNPL) has taken the retail world by storm, thanks in large part to its impressive array of benefits for merchants and enhanced customer...
When retailers are recovering from a tumultuous fiscal year, they often look to innovation, since making shopping easier or more enjoyable for their customers is...
Understanding the three online shopper personas — along with their preferences for pricing and their loyalty to favorite merchants — is essential to creating effective...
When is a great deal not great enough? When a consumer’s preferred merchant offers a seamless checkout experience that’s too satisfying and reliable to give...
When Shep Hickey was on the buy side of the steel business, the biggest frustration he had was busyness. “When I was a purchaser, my...
As convenience stores seek to gain share from both restaurants and grocery stores, offering prepared meals and packaged essentials, one of the best tools at...
Financial institutions (FIs) have an opportunity to boost long-term growth and profitability by tailoring their products to appeal to consumers who have multiple credit cards....
As restaurant customers’ interactions with brands increasingly take place in the digital world, the factors that consumers consider when deciding between eateries are shifting. To...