customer support

Workato Purchases DeepConverse to Bolster Agentic AI Efforts
Workato Purchases DeepConverse to Bolster Agentic AI Efforts
March 27, 2025  |  Acquisitions

Enterprise orchestration platform Workato says it has acquired DeepConverse, a support automation provider. Get the Full Story Complete the form to unlock this article and...

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Amazon, Microsoft and India Authorities Crack Down on Impersonation Scams
Amazon, Microsoft and India Authorities Crack Down on Impersonation Scams
October 20, 2023  |  Security & Fraud

Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support...

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Finance Automation Platform Ramp Acquires AI Startup Cohere.io
Finance Automation Platform Ramp Acquires AI Startup Cohere.io
June 26, 2023  |  artificial intelligence

Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

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Stripe Backs Customer Service Logistics Startup Assembled
Stripe Backs Customer Service Logistics Startup Assembled
March 11, 2020  |  Investments

Assembled, a tech startup focused on improving processes for customer support teams, has raised $3.1 million in a funding round led by Stripe, according to...

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Deep Dive: Countering Involuntary Subscription Churn
Deep Dive: Countering Involuntary Subscription Churn
December 06, 2019  |  Cross-border Payments

Subscribers expect frictionless payment experiences, whether they are accessing videos, music or software as a service (SaaS). Some subscribers may eventually choose to abandon their...

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How Recurring Payments Support Customer Services
How Recurring Payments Support Customer Services
December 05, 2019  |  Cross-border Payments

Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...

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Recurring Payments’ Supporting Role In Keeping Customers Loyal
Recurring Payments’ Supporting Role In Keeping Customers Loyal
December 04, 2019  |  Cross-border Payments

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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EU: Amazon Not Required To Offer Phone Support
EU: Amazon Not Required To Offer Phone Support
July 10, 2019  |  Retail

The world’s biggest online retailer doesn’t have to answer your calls, Europe’s top court ruled on July 10. In fact, Amazon doesn’t even have to...

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The Role Of Customer Service In Strengthening The Processor/Merchant Bond
The Role Of Customer Service In Strengthening The Processor/Merchant Bond
May 03, 2018  |  Merchant Innovation

Customer service matters in all walks of business, to consumers and businesses alike, but especially so in payments. Get the Full Story Complete the form...

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