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customer support

Investments
Stripe Backs Customer Service Logistics Startup Assembled
Assembled, a tech startup focused on improving processes for customer support teams, has raised...
Cross-border Payments
Deep Dive: Countering Involuntary Subscription Churn
Subscribers expect frictionless payment experiences, whether they are accessing videos, music or software as...
Cross-border Payments
How Recurring Payments Support Customer Services
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems...
Cross-border Payments
Recurring Payments' Supporting Role In Keeping Customers Loyal
Entertainment powerhouse Disney made a big splash last month when its long-awaited streaming service...
Retail
EU: Amazon Not Required To Offer Phone Support
The world’s biggest online retailer doesn’t have to answer your calls, Europe’s top court...
Merchant Innovation
The Role Of Customer Service In Strengthening The Processor/Merchant Bond
Customer service matters in all walks of business, to consumers and businesses alike, but...
Payment Methods
Hyperwallet Announces 24/7 Support
Hyperwallet, a global payouts provider, announced Tuesday (Dec. 6) it will start offering 24/7...