Amazon and Microsoft have joined forces to protect consumers from impersonation scams, marking the first time these industry leaders have collaborated to combat tech support...
Finance automation platform Ramp has acquired artificial intelligence (AI) startup Cohere.io. This acquisition will bring generative AI to finance, which will help automate workflows, improve customer experiences, and...
Assembled, a tech startup focused on improving processes for customer support teams, has raised $3.1 million in a funding round led by Stripe, according to...
Subscribers expect frictionless payment experiences, whether they are accessing videos, music or software as a service (SaaS). Some subscribers may eventually choose to abandon their...
Software-as-a-Service (SaaS) support platforms have more to worry about than solving customer service problems — they must manage the backlash when interrupted subscription payments shut...
Entertainment powerhouse Disney made a big splash last month when its long-awaited streaming service Disney+ officially launched on Nov. 12. Within weeks of the launch,...
The world’s biggest online retailer doesn’t have to answer your calls, Europe’s top court ruled on July 10. In fact, Amazon doesn’t even have to...
Customer service matters in all walks of business, to consumers and businesses alike, but especially so in payments. Troubleshooting issues when they arise, or anticipating...
Hyperwallet, a global payouts provider, announced Tuesday (Dec. 6) it will start offering 24/7 contact center support in the early part of 2017. In a...