Many companies are willing to admit that they have a problem when it comes maintaining their customer databases. One study found that 50% of businesses...
Atlanta-based NCR Corp. has today acquired Terafina, which offers technology for customer account opening and onboarding across digital, branch and call center channels. “Terafina expands...
Credit unions (CUs) have lots of data on their members but not always the access to the right digital tools to glean the insights needed...
Starbucks has a winning recipe when it comes to taking care of its customers. The Seattle-based coffee giant’s loyalty program has 19 million active members...
Quick-service restaurants (QSRs) are overlooking a key piece of the data-gathering process that could enrich customer loyalty: onboarding. In this month’s Order-To-Eat Tracker, Jonathan Muhtar,...
More consumers are turning to digital methods to pay friends and retailers during the global health crisis. Shoppers are looking to avoid exchanging cash and...
Hiring and vetting job applicants remotely has become par for the course, but not all companies know how to verify job applicants' identities digitally, says...
Maintaining consumers’ correct address information is vital to entities such as retailers and banks. Up-to-date customer addresses can unlock a wealth of valuable data for...