Machine learning (ML) can help digital banks do much of the heavy lifting during customer onboarding — especially if applicants have common names. In the...
Online security, always a priority, has taken on greater urgency as consumers use digital channels to shop and carry out their banking activities in higher volumes....
Challenger banks live up to their moniker as “challenger” by using new tech to deliver a better and more convenient digital experience. In the Digital...
Know your customer (KYC) procedures has never been more important as the pandemic has caused a surge in digital transactions. While customers want bank and...
More consumers are primarily interacting with their banks through online and mobile channels than ever before, meaning they are also looking online first when searching...
The surge in pandemic-related fraud has increased consumers’ data safety concerns, with 23 million Americans who now believe that fraudsters have used their identities to...
New and existing customers are coming to interact with their financial institutions (FIs) using digital channels first. PYMNTS data found that 70 percent of United...
The pandemic has proved to be one of the most challenging and disruptive events the banking industry has faced over the past century. Shuttered branch...