Whether someone is buying a product, attending a concert or renting a truck to move furniture, there’s some level of customer service involved. It’s the...
Fear is holding back small businesses from trading internationally, according to a report from HSBC late last year. Specifically, a lack of international business knowledge...
Today’s connected universe has seen its fair share of innovative technologies to help make consumers’ lives easier. From on-demand car rides with Uber to controlling...
In the chatbot space, there are a myriad of companies developing new ways to seamlessly integrate bots or virtual assistants into customer service interactions. One...
IBM and Salesforce announced their global strategic partnership on Monday (March 6), allowing both companies to deliver joint solutions leveraging artificial intelligence (AI). Through the partnership,...
Amazon is extending its push to have third-party developers work on Alexa skills in the classroom. The online retail giant recently told Reuters about the launch...
This week, Zoho launched its new AI CRM sales tool, Zia. The Zoho CRM tool uses artificial intelligence to enhance the sales experience. With this,...
Time sure does fly. Last June, consumers’ minds were blown when Alexa reached 1,000 unique skills. If they could see us now… because just the...
The way FinTech adoption goes, it’s usually the consumers who first jump onto a new technology, and corporate users typically follow later. Mike Carter, chief...