Erica

Regulatory Backlash Against Chatbots Comes as Banks Find Value in Their Use

Regulatory Backlash Against Chatbots Comes as Banks Find Value in Their Use
Regulatory Backlash Against Chatbots Comes as Banks Find Value in Their Use
August 14, 2024  |  artificial intelligence

For banks, the chatbot is a tool that’s being retooled, a work in progress. Get the Full Story Complete the form to unlock this article...

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Are Chatbots the New Face of Financial Customer Service?
Are Chatbots the New Face of Financial Customer Service?
June 19, 2024  |  artificial intelligence

Move over, human tellers: artificial intelligence (AI) chatbots may be the new face of banking. As digital solutions continue to disrupt the industry, experts say...

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Bank of America’s Virtual Assistant Reaches 2 Million Interactions Per Day
Bank of America’s Virtual Assistant Reaches 2 Million Interactions Per Day
April 08, 2024  |  Artificial Intelligence

Bank of America’s virtual financial assistant, Erica, is now engaging with clients 2 million times per day. Get the Full Story Complete the form to unlock...

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Bank of America Gives CashPro Chatbot an AI Upgrade
Bank of America Gives CashPro Chatbot an AI Upgrade
September 18, 2023  |  artificial intelligence

Bank of America is giving its virtual service adviser CashPro Chat an AI-centered upgrade. Get the Full Story Complete the form to unlock this article and...

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BoA’s Virtual Assistant Exceeds 10M Users; Launches New Features
BoA’s Virtual Assistant Exceeds 10M Users; Launches New Features
December 11, 2019  |  Artificial Intelligence

Bank of America (BoA) is introducing new features for its virtual financial assistant Erica, which has over 10 million users since launching nationwide last year,...

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Erica — BoA’s AI Assistant — Hits 7M Users
Erica — BoA’s AI Assistant — Hits 7M Users
May 28, 2019  |  Artificial Intelligence

Bank of America announced on Tuesday (May 28) that its AI-powered virtual assistant Erica has surpassed seven million users and 50 million client requests, the...

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Data Dive: Good News, Bad News And Mixed News
Data Dive: Good News, Bad News And Mixed News
June 18, 2018  |  Data Dive

One of the more remarkable things about soccer – other than the amazingly massive global audience commands – is that it is one of the...

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