Displeased for decades by opacity and inefficiency, consumers are forcing the healthcare sector to shift digital faster and more fully as patients increasingly identify as...
Consumers’ navigation of the healthcare landscape has radically changed in response to the pandemic. Consumers and providers alike must navigate the accelerated digitization of healthcare...
The National Parks Service once used the slogan “Know Before You Go,” encouraging hikers to check weather and trail conditions first to head off difficulties....
The pandemic has exposed a lot of weak links in healthcare, and identity is a big one. Healthcare providers float on oceans of sensitive patient...
Among all the disjointed, untidy processes exposed by the pandemic, ironically, healthcare itself is a prime example in the bad process parade — especially when...
Last year saw the U.S. healthcare system mobilize in a herculean effort to vaccinate the nation and a new pivot to a care model that...
The healthcare business isn’t well. The aftermath of the pandemic on practices, ongoing issues of uncollected medical debt, shifting modes of care and changing patient...