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The Future Of Customer Service Is Humans And Machines Working Together

The Future Of Customer Service Is Humans And Machines Working Together
The Future Of Customer Service Is Humans And Machines Working Together
May 16, 2019  |  Retail

The robots are coming, and they are going to take our jobs. Get the Full Story Complete the form to unlock this article and enjoy...

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Why Visa Brought Earthport Into Its Orbit
Why Visa Brought Earthport Into Its Orbit
May 15, 2019  |  VISA

Visa is moving "beyond the card" with its acquisition of cross-border payments firm Earthport to turbo-charge account-to-account payments. Bill Sheley, head of global push payments at...

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Staring Down The Sharing Economy’s Big Trust Moment
Staring Down The Sharing Economy’s Big Trust Moment
May 15, 2019  |  Authentication

One of the more interesting – and perhaps even amusing – parts of human nature comes from the assumptions we attach to examples of growth and...

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Call Centers Get Smarter — Thanks To AI
Call Centers Get Smarter — Thanks To AI
May 15, 2019  |  call center commerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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What’s Wrong With Business Travel Expense Management
What’s Wrong With Business Travel Expense Management
May 14, 2019  |  B2B Payments

Business travel is on the rise and has been for the last five years.  According to the Global Business Travel Association, by 2022, business travel spending is projected...

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Visa Talks AI’s Global Impact
Visa Talks AI’s Global Impact
May 14, 2019  |  VISA

AI’s reality is far from the futuristic fantasies of, say, Minority Report, but, as Visa’s global head of innovation and design Mark Jamison tells Karen...

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Offloading Cyber Defense Amid Tech’s Great Unknowns
Offloading Cyber Defense Amid Tech’s Great Unknowns
May 14, 2019  |  Security & Fraud

Cyber insurance firm Coalition just raised $40 million in funding to boost staff, and a data platform that analyzes and underwrites cyber risk. CEO Joshua...

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Why FIs Are Laser-Focused On Corporate Credit Innovation
Why FIs Are Laser-Focused On Corporate Credit Innovation
May 13, 2019  |  Innovation

Innovation has been the name of the game for financial institutions (FIs) large and small in recent years. While the overall pace of innovation has...

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As P2P Payments Spreads Its Wings, Challenges Loom
As P2P Payments Spreads Its Wings, Challenges Loom
May 13, 2019  |  Digital Payments

The spotlight burned brighter for peer-to-peer (P2P) payment services in the first quarter of 2019, with those payment methods finding popularity among more consumers. However,...

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