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Conversational AI is Talk of the Town as Call Centers Adapt to New Realities
Conversational AI is Talk of the Town as Call Centers Adapt to New Realities
February 15, 2022  |  artificial intelligence

In the often-infuriating experiences infamously delivered by customer service chatbots and voice prompts, digital-savvy consumers know there has to be a better way of operating....

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EU CFOs Choosing Digital Spend Management Tools Over Pokie Paper Processes
EU CFOs Choosing Digital Spend Management Tools Over Pokie Paper Processes
February 15, 2022  |  Spend Management

With an increasing number of startups seeking funding on the regular, there must be strong reasons for investor confidence to keep injecting capital into firms,...

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39% of eCommerce Shoppers Are Initiating More Disputes
39% of eCommerce Shoppers Are Initiating More Disputes
February 14, 2022  |  eCommerce

Since the start of the pandemic, there has been a surge in consumers’ online shopping. In fact, 54% of all adult consumers are shopping online...

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Indexes Offer Framework for Tracking Connected Economy, Other Macro Investment Themes
Indexes Offer Framework for Tracking Connected Economy, Other Macro Investment Themes
February 14, 2022  |  Connected Economy

The internet is almost as pervasive in our lives as, well, breathing. Get the Full Story Complete the form to unlock this article and enjoy...

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Had It With Passwords? Two-Thirds of Consumers Are Done With Antiquated Authentication
Had It With Passwords? Two-Thirds of Consumers Are Done With Antiquated Authentication
February 14, 2022  |  Authentication

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Consumers Still Spending Post-Holiday, Despite Inflation Pressures
Consumers Still Spending Post-Holiday, Despite Inflation Pressures
February 14, 2022  |  Consumer Payments

At first glance, it may a surprise that consumer spending remained buoyant into the new year. Inflation has been ramping up, and depending on where...

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Telehealth Growth Raises Data, Digital Identity Concerns
Telehealth Growth Raises Data, Digital Identity Concerns
February 14, 2022  |  Healthcare

The pandemic has exposed a lot of weak links in healthcare, and identity is a big one. Healthcare providers float on oceans of sensitive patient...

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Bitcoin’s Future as a Payments Tool Is Bright, Says BitPay CEO
Bitcoin’s Future as a Payments Tool Is Bright, Says BitPay CEO
February 14, 2022  |  Cryptocurrency

It’s no surprise that Stephen Pair, CEO of crypto payments processor BitPay, thinks that as bitcoin ownership becomes more common, more and more people will...

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FinTechs Throw API Lifelines to Banks to Meet Commercial Client Needs
FinTechs Throw API Lifelines to Banks to Meet Commercial Client Needs
February 14, 2022  |  Banking

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