food and beverage

From Reservations to Ordering, Gen AI Took Over Restaurants in 2023

From Reservations to Ordering, Gen AI Took Over Restaurants in 2023
From Reservations to Ordering, Gen AI Took Over Restaurants in 2023
December 27, 2023  |  Artificial Intelligence

In 2023, generative artificial intelligence began to make its way into many different parts of the restaurant industry, across the back- and front-of-house, boosting efficiency...

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California Pizza Huts Slash 1,200 Jobs as in-House Delivery Ends
California Pizza Huts Slash 1,200 Jobs as in-House Delivery Ends
December 27, 2023  |  Personnel

Two California Pizza Hut locations are eliminating in-house delivery, resulting in 1,200-plus driver layoffs. The job cuts impact Pizza Hut delivery drivers across California, including...

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Smoothie King CMO: Cross-Brand Rewards Partnerships Present Loyalty Opportunity
Smoothie King CMO: Cross-Brand Rewards Partnerships Present Loyalty Opportunity
December 27, 2023  |  Loyalty & Rewards

As restaurants use their rewards programs to drive digital engagement, Smoothie King is looking to loyalty partnerships down the line to reach new audiences, while...

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Indian Cloud Kitchen Firm Kitchens@ Raises $65 Million
Indian Cloud Kitchen Firm Kitchens@ Raises $65 Million
December 22, 2023  |  Investments

Indian cloud kitchen firm Kitchens@ has secured $65 million in Series C funding from London-based emerging growth investment firm Finnest. The company will use the...

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Foodservice Automation Ushers in the Vending Machines of the Future
Foodservice Automation Ushers in the Vending Machines of the Future
December 21, 2023  |  Vending Machines

Throughout 2023, the automation of food preparation, production and service has been increasingly enabling the creation of more kinds of vending machine experiences, with pies...

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Grocers’ Traditional Self-Checkout Kiosks Made Cautious Comeback in 2023
Grocers’ Traditional Self-Checkout Kiosks Made Cautious Comeback in 2023
December 21, 2023  |  Technology

As new forms of self-checkout expanded across the global grocery industry throughout the year, key players found in 2023 that it is essential to continue...

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Low-Income Tourists Steer Clear of Digital Tools When Picking Restaurants
Low-Income Tourists Steer Clear of Digital Tools When Picking Restaurants
December 18, 2023  |  Consumer Insights

While many consumers use websites and apps to find restaurants when they are traveling, PYMNTS Intelligence found that lower-income consumers tend to hold off. By...

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Travelers Are Willing to Splurge on Full-Price Restaurant Meals
Travelers Are Willing to Splurge on Full-Price Restaurant Meals
December 15, 2023  |  Consumer Insights

While many consumers are looking for ways to pinch pennies amid ongoing financial challenges, PYMNTS Intelligence found that diners are more likely to pay full...

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