With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise....
One of the more interesting – and perhaps even amusing – parts of human nature comes from the assumptions we attach to examples of growth and...
For every innovation in payments and commerce worldwide – faster payments, marketplace-based commerce, self-service retail – there always seems to be a fraudster waiting in...
That customers want everything faster is a fact of life in the digital economy. From the amount of time it takes to complete a purchase...
Citi’s Treasury and Trade Solutions (TTS) is rolling out a new identity and account verification solution for corporate treasurer clients. Get the Full Story Complete...
PSD2 will change – indeed is changing – online commerce in Europe and beyond. In a podcast with PYMNTS’ Karen Webster, Rob Eleveld, CEO of...
Back in the golden olden days of print newspapers, bad guys would regularly read the obituaries, then craft a plan to break into houses and...
Beating the paper chase remains an elusive goal, but one that is devoutly pursued by firms of all sizes – especially when it comes to...
It may seem like ancient history now — about four years ago, the idea that consumers, merchants, financial institutions (FIs) and payment service providers would...