California’s recent IoT security law, mandating minimum security requirements for connected devices, attempts to thwart fraudsters and other bad actors. But while some security experts...
Wirecard, the global digital financial technology company, announced on Wednesday (May 22) that it has partnered with India’s government-owned UTI Infrastructure Technology and Services Limited...
The customer journey in banking begins with offering a wealth of data when opening an account. As Jim Priestley, chief revenue officer at Feedzai, tells...
The future of customer service will include humans and robots working in cahoots. The future of Mastercard — and its issuers and merchants — includes a...
Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing...
With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise....
One of the more interesting – and perhaps even amusing – parts of human nature comes from the assumptions we attach to examples of growth and...
For every innovation in payments and commerce worldwide – faster payments, marketplace-based commerce, self-service retail – there always seems to be a fraudster waiting in...
That customers want everything faster is a fact of life in the digital economy. From the amount of time it takes to complete a purchase...