Many (79% of shoppers under 30 to be exact) find returns to be a cumbersome undertaking. Consequently, brands and retailers are implementing seamless return procedures...
The holiday shopping season has come to a close. The holiday returns season has just begun, and if past years are any indication, consumers could be...
There’s been so much talk about the state of returns, but maybe not nearly enough around shipping. But both services are becoming equally important. The...
It’s nothing new, customers expect a straightforward and no-cost returns process. The option to change their minds about an item or rectify their dissatisfaction without...
Despite the shopping feature’s popularity, merchants keep tightening requirements for returns. In today’s competitive in-store and digital marketplaces, where it seems like everyone is seeking...
In times of inflation, nothing is safe. Not even freebies on your birthday. In the latest inflation stunt since costs on shipping is Sephora’s efforts to...
For Amazon and Walmart customers, convenience is key for each step — everything from ordering to paying to receiving a delivery order or picking up...