Generation Z

Insurers Lead on Billing but Still Miss What Policyholders Want

Insurers Lead on Billing but Still Miss What Policyholders Want
Insurers Lead on Billing but Still Miss What Policyholders Want
October 08, 2026  |  B2B Payments

Property and home insurers have the best billing and payment scores of any industry PYMNTS Intelligence studied this year. They also have one in four...

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Gen Z Makes Credit Card Switching a Social Contest
Gen Z Makes Credit Card Switching a Social Contest
September 15, 2026  |  Credit Cards

For Generation Z, the search for a new credit card is extending beyond bank websites, comparison sites and direct mail into social feeds, where influencers...

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Study Finds Credit Card Loyalty Is More Fragile Than It Looks
Study Finds Credit Card Loyalty Is More Fragile Than It Looks
September 14, 2026  |  Credit Cards

A credit card can go from first choice to forgotten backup faster than an issuer can say “statement credit.” Once the wallet changes order, the...

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Study Finds Bad Billing Experiences Delay $330 Billion in Consumer Payments Each Year
Study Finds Bad Billing Experiences Delay $330 Billion in Consumer Payments Each Year
September 08, 2026  |  B2B Payments

Paying a bill may never rank among life’s great pleasures. Still, it shouldn’t feel like a test of patience every month. “The Service Commerce Performance...

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AI Jobs Are Booming for Gen Z, Not Everyone
AI Jobs Are Booming for Gen Z, Not Everyone
August 21, 2026  |  Artificial Intelligence

Artificial intelligence has not been around long enough to reward seniority the way most fields do, and that gap is starting to show up in...

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Younger Members Push Credit Unions Toward Crypto Services
Younger Members Push Credit Unions Toward Crypto Services
August 14, 2026  |  Credit Unions

Crypto has a funny way of arriving before the meeting agenda catches up. Many credit union members have already made room for it, even as...

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Debit Is Becoming Gen Z’s Money Management App
Debit Is Becoming Gen Z’s Money Management App
August 13, 2026  |  Next-Gen Debit

Debit cards are a daily financial control panel for many Generation Z consumers, which gives banks a new way to compete for loyalty. The PYMNTS...

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22% of Gen Z Consumers Use Credit to Build a Financial Profile
22% of Gen Z Consumers Use Credit to Build a Financial Profile
August 13, 2026  |  Consumer Insights

For younger consumers, credit is increasingly a ladder: 21.7% of Gen Z consumers view credit products as tools for building a credit profile, 17.6 percentage...

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