Generation Z

Younger Consumers Make Providers Pay for Bad Billing
Younger Consumers Make Providers Pay for Bad Billing
November 04, 2026  |  Personal Finance

A monthly bill shouldn’t come with homework. Yet paying for everyday services can mean wrestling with a login, hunting for a payment option or calling...

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Insurers Lead on Billing but Still Miss What Policyholders Want
Insurers Lead on Billing but Still Miss What Policyholders Want
October 08, 2026  |  B2B Payments

Property and home insurers have the best billing and payment scores of any industry PYMNTS Intelligence studied this year. They also have one in four...

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Gen Z Makes Credit Card Switching a Social Contest
Gen Z Makes Credit Card Switching a Social Contest
September 15, 2026  |  Credit Cards

For Generation Z, the search for a new credit card is extending beyond bank websites, comparison sites and direct mail into social feeds, where influencers...

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Study Finds Credit Card Loyalty Is More Fragile Than It Looks
Study Finds Credit Card Loyalty Is More Fragile Than It Looks
September 14, 2026  |  Credit Cards

A credit card can go from first choice to forgotten backup faster than an issuer can say “statement credit.” Once the wallet changes order, the...

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Study Finds Bad Billing Experiences Delay $330 Billion in Consumer Payments Each Year
Study Finds Bad Billing Experiences Delay $330 Billion in Consumer Payments Each Year
September 08, 2026  |  B2B Payments

Paying a bill may never rank among life’s great pleasures. Still, it shouldn’t feel like a test of patience every month. “The Service Commerce Performance...

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AI Jobs Are Booming for Gen Z, Not Everyone
AI Jobs Are Booming for Gen Z, Not Everyone
August 21, 2026  |  Artificial Intelligence

Artificial intelligence has not been around long enough to reward seniority the way most fields do, and that gap is starting to show up in...

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Younger Members Push Credit Unions Toward Crypto Services
Younger Members Push Credit Unions Toward Crypto Services
August 14, 2026  |  Credit Unions

Crypto has a funny way of arriving before the meeting agenda catches up. Many credit union members have already made room for it, even as...

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Debit Is Becoming Gen Z’s Money Management App
Debit Is Becoming Gen Z’s Money Management App
August 13, 2026  |  Next-Gen Debit

Debit cards are a daily financial control panel for many Generation Z consumers, which gives banks a new way to compete for loyalty. The PYMNTS...

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22% of Gen Z Consumers Use Credit to Build a Financial Profile
22% of Gen Z Consumers Use Credit to Build a Financial Profile
August 13, 2026  |  Consumer Insights

For younger consumers, credit is increasingly a ladder: 21.7% of Gen Z consumers view credit products as tools for building a credit profile, 17.6 percentage...

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