genesys

Wall Street Reportedly Prepping Private Equity-Fueled IPO Revival
Wall Street Reportedly Prepping Private Equity-Fueled IPO Revival
January 05, 2025  |  IPO

Will 2025 bring about a revival in the initial public offering (IPO) market? Get the Full Story Complete the form to unlock this article and...

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How Genesys Is Personalizing Call Center Interactions
How Genesys Is Personalizing Call Center Interactions
May 16, 2019  |  call center commerce

With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise....

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Call Centers Get Smarter — Thanks To AI
Call Centers Get Smarter — Thanks To AI
May 15, 2019  |  call center commerce

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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