Will 2025 bring about a revival in the initial public offering (IPO) market? As the Financial Times (FT) reported Sunday (Jan. 5), it’s a rebound...
With each call center generating more than 30,000 hours of interactions weekly, it's nearly impossible for analysts to find valuable customer data among the noise....
Call centers are experiencing increasingly greater volumes, with more than 55 billion agent-assisted calls being handled each year in the U.S. alone. Any business with...