Human Insight

Customer Service’s Future: Humans And Machines In Cahoots
Customer Service’s Future: Humans And Machines In Cahoots
May 16, 2019  |  Artificial Intelligence

The robots are coming, and they are going to take our jobs. A simplification, perhaps — but if one were looking for the simplest statement...

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SMB Tax Complexity Preserves Role For The Human Accountant
SMB Tax Complexity Preserves Role For The Human Accountant
March 15, 2019  |  B2B Payments

Anxieties that automation will replace humans have waned in the accounting sector, as industry players begin to realize that technology can actually help accountants play...

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Deep Dive: Fighting Fraud At The Genetic Level
Deep Dive: Fighting Fraud At The Genetic Level
February 05, 2019  |  Digital Banking

To fight fraud effectively, financial institutions need to clearly understand it, right down to its DNA. The Digital Banking Tracker's includes a Deep Dive on...

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How HSBC Uses AI To Boost Its Digital Banking Immune System
How HSBC Uses AI To Boost Its Digital Banking Immune System
February 01, 2019  |  Digital Banking

What good is an AI-powered insight if core banking systems do not know how to act on it in real time? In the new Digital...

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Why Banks’ Immune Systems Need Both AI And Human Boosts
Why Banks’ Immune Systems Need Both AI And Human Boosts
January 31, 2019  |  Digital Banking

As fraudsters become more brazen in their efforts, banks are realizing they need to do more than simply respond to suspicious activities as they find...

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HostBooks Enters The SMB Accounting Arena
HostBooks Enters The SMB Accounting Arena
January 25, 2019  |  B2B Payments

San Francisco-based HostBooks is stepping into the small business (SMB) accounting software industry, announcing Thursday (Jan. 24) that its solution officially launched over the weekend....

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Why Context Makes Virtual Assistants Smart Digital Bankers
Why Context Makes Virtual Assistants Smart Digital Bankers
October 30, 2018  |  Digital Banking

AI and ML-powered services can help fight banking fraud. However, to layer the tech into viable solutions to assist customers with banking, robo-advisors need to...

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Mapping Fraud’s DNA
Mapping Fraud’s DNA
October 29, 2018  |  Fraud Prevention

Payments and commerce fraud has its own ecosystem, one that includes criminals, servers and other computing devices, IP addresses, compromised payment cards and stolen personal...

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