Cybercrime targeting contact centers jumped by 113 percent in 2017 as fraudsters drove out the weakest commerce link. Chris Bauserman, NICE inContact VP, says protecting...
Call centers are getting a dose of intelligence – artificial intelligence, that is. Challenged with rising customer expectations and security concerns contact centers around the...
When consumers call an operator standing by for help, it’s often only after exhausting their DIY efforts. In the latest Call Center Commerce Tracker™, powered by...