Everyone talks about moving to the cloud, and doing so can certainly deliver benefits in a contact center environment. It creates ease of scalability and...
By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a...
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment...
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a...
A lot can happen in a year. What makes one stand out from another? How shall 2017 go down in the history books? Search Google...
“Alexa, is the store closed?” “Alexa, does the store have clothes?” When spoken aloud, these questions sound very similar. The difference is obvious to a...
That the Equifax breach will be a major watershed moment in the history of data security, impacting consumers nationwide for years to come, is not...
President Donald Trump wants to bring more jobs back to the U.S., and lawmakers have asked the Trump administration to pay particular attention to the...
Customer service and protecting customer information are vitally important to any business, but sometimes it can be tough to do one without impacting the other....