J.D. Power

From Amazon to GoodRx, Pharmacies Use Digital to Improve Price and Experience
From Amazon to GoodRx, Pharmacies Use Digital to Improve Price and Experience
July 27, 2023  |  Healthcare

Americans are faced with the challenge of managing their medications, from pricing to adherence. A new solution from GoodRx, called Medicine Cabinet, aims to help simplify this...

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J.D. Power Debuts Ordering Tool to Reduce Online Car-Buying Friction
J.D. Power Debuts Ordering Tool to Reduce Online Car-Buying Friction
January 24, 2023  |  eCommerce

J.D. Power has unveiled an ordering tool to prevent cart abandonment during car shopping. The consumer insights and analytics firm said in a news release Tuesday (Jan. 24)...

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US Car Sales Hit Lowest Level in 10+ Years
US Car Sales Hit Lowest Level in 10+ Years
January 04, 2023  |  Economy

When carmakers release their 2022 sales figures this week, they’re unlikely to bring good news. Across the industry, American auto sales are projected to be...

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Projection Forecasts Stable New Vehicle Retail Sales For November
Projection Forecasts Stable New Vehicle Retail Sales For November
November 25, 2020  |  Retail

A joint outlook from J.D. Power and LMC Automotive forecasts that new vehicle retail sales for November 2020 will drop slightly from the same month...

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Consumers’ Preference For Online Car Sales And Auto Loans Shakes Up Banks And Dealers
Consumers’ Preference For Online Car Sales And Auto Loans Shakes Up Banks And Dealers
November 13, 2020  |  Retail

Given that 90 percent of new car purchases and half of used car purchases are financed, it’s no surprise that the lifestyle changes and digital...

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Vehicle Sales Off By 6 Pct In June From Pre-Virus Forecast
Vehicle Sales Off By 6 Pct In June From Pre-Virus Forecast
June 29, 2020  |  Retail

Sales of new cars are expected to be off by nearly 6 percent from a year ago, according to a joint forecast by J.D. Power...

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US 2019 Auto Sales Were Lowest In Five Years
US 2019 Auto Sales Were Lowest In Five Years
January 03, 2020  |  Retail

Drivers in the United States purchased fewer new vehicles in 2019 than in prior years but spent more money to buy them. Research firms project...

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Amex: The Race For Rewards Dominance Is Slowing
Amex: The Race For Rewards Dominance Is Slowing
December 10, 2019  |  Loyalty & Rewards

American Express (Amex) said there is finally some relief from the rewards war that has been raging for the past three years, Bloomberg reported on...

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As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
July 14, 2017  |  Banking

A new study by J.D. Power has found that while more Canadians are utilizing and happy with mobile banking, customer satisfaction with other banking channels...

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