J.D. Power

As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
As Mobile Banking In Canada Grows, Overall Customer Satisfaction Declines
July 14, 2017  |  Banking

A new study by J.D. Power has found that while more Canadians are utilizing and happy with mobile banking, customer satisfaction with other banking channels...

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Why Banks Should Still Fear AltFin Competition
Why Banks Should Still Fear AltFin Competition
November 03, 2016  |  B2B Payments

Will alternative lending platforms eat away at traditional banks’ market share? That’s been the question for the past few years, with many analysts agreeing that...

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Chase Ranks High For Small Business Satisfaction In J.D. Power Study
Chase Ranks High For Small Business Satisfaction In J.D. Power Study
October 28, 2016  |  Banking

Chase announced Thursday (Oct. 27) it ranked highest in customer satisfaction among small business owners in the South and West regions, according to the 2016...

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