Karen Webster

The Coming Physical Retail Death Spiral

The Coming Physical Retail Death Spiral
The Coming Physical Retail Death Spiral
January 20, 2014  |  Commentary

Intense competition from online and mobile channels, pricing pressures and shrinking margins, high fixed costs, changing customer demographics, and eroding revenue opportunities. Get the Full...

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Insiders Talk: A Devoted Look At Loyalty
Insiders Talk: A Devoted Look At Loyalty
January 12, 2014  |  Cool

I had the chance to host a Mobile Insiders Series discussion on loyalty and payments on Friday, and the conversation was really fascinating. My discussion...

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PYMNTS Prophecies: Eight 2013 Predictions Reviewed
PYMNTS Prophecies: Eight 2013 Predictions Reviewed
December 27, 2013  |  Karen Webster

Despite the rise of big data, the cloud and the countless other electronic innovations looking to tap into our collective brainpower, predictions remained as difficult...

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