Aggregators: can’t live with them, can’t live without them. QSRs are more focused now about how to use them to add incremental revenue while at...
Ordering delivery from restaurants used to be an occasional treat, but the pandemic and related restrictions have changed the way Americans eat, making delivery a...
Most consumers returned to dining inside restaurants in 2021, but recently developed habits and digital preferences are determining the strength of their loyalty to their...
Consumers are drawn to digital features that make it easier to customize their interactions with their favorite local businesses, including restaurants. The digital shift caused...
U.K.-based restaurant chain Pret A Manger announced Tuesday (Nov. 30) that it would be trialing its first loyalty program called “Pret Perks” with rewards ranging...
Building lasting relationships with customers has always been a top priority for restaurants, with repeat customers — especially those primed to spend large amounts on...
When Blaze Pizza’s digital orders grew 150% year over year in just one week during the pandemic, the fast-casual chain knew it had to overhaul...
Unused gift cards sit idly in a drawer. The 333 rewards points a consumer accrued with a niche retailer will likely stay unredeemed because it’s a retailer that...