Sections
Messaging
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InternationalBank Of China Advises Country’s Banks To Avoid SWIFT Messaging
With the economic and political battles between the U.S. and China heating to a...
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GoogleGoogle Enables Businesses To Message Customers Via Maps, Search
A recent survey found when it comes to communicating with a merchant, 75 percent...
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InvestmentsPodium Lands $125M To Expand Contactless Payments Over Messaging
Customer messaging and relationship startup Podium has notched $125 million in a Series C...
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MobileHow CaaS Platforms Are Changing How People And Businesses Communicate
The world of 1997 may not initially present itself as a radically different place...
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InvestmentsPostscript Gets $4.5M To Help eComm Firms Leverage SMS
To help Shopify shops keep in touch with consumers through SMS, Postscript notched $4.5 million...
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FacebookAG Barr Calls For Facebook To Suspend Encryption Of Messages
U.S. Attorney General William Barr wrote an open letter to Facebook asking it to...
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Faster PaymentsWhy Real Time Is The Game-Changer For Corporate Cash Pros
Instant payments are more promise than reality in the US. Citi’s global head of...
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Mobile ApplicationsInstagram Threads Takes A Shot At Snapchat
Instagram and its parent company Facebook are working on a new type of messaging...
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Partnerships / AcquisitionsGroupon Buys AI Tool To Offer Text, Chat Bookings
Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according...
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Security & FraudFacebook’s WhatsApp Still Vulnerable To Year-Old Chat Hack
Internet safety authorities uncovered a means of hacking chats on WhatsApp last year, but...
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CommerceAre Consumers Ready For Chatbot Customer Service?
For better or worse, call centers are often retailers’ public face. Customer service can...
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call center commerceHow Delta Is Leveraging Apple’s Business Chat, AI For Better...
Slow service doesn't fly when customers connect with airlines across different channels. That's why...
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eCommerceShopify Ping Adds Apple Business Chat Support
Shopify merchants will now be able to chat with customers through Apple Business Chat...
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RegulationIndia Wants WhatsApp To Make Messages Traceable
India is asking messaging service WhatsApp to put a digital fingerprint on every message...
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Fintech InvestmentsLine To Expand Into Payments, FinTech To Avoid Complacency
Line, the Asian messaging company majority owned by Naver, the South Korean Internet search...
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FacebookZuckerberg Says Facebook To Embrace Private Messaging
Social media giant Facebook will embrace what CEO Mark Zuckerberg has termed “privacy-focused” communications...
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InvestmentsSlack Skips IPO; Plans Direct Listing
Slack, a popular workplace messaging app, said it has confidentially filed with regulators in...
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InvestmentsLINE Puts $182M In Digital Payments Biz
LINE, the Japanese messaging app, plans to invest 20 billion JPY ($182 million) into...
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FacebookZuckerberg Wants To Connect Messenger, Instagram, WhatsApp
In an effort to connect messaging functions across multiple apps, Facebook Chief Executive Mark...
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Digital BankingSWIFT Messages Hit All-Time High, Driven By gpi Adoption
SWIFT, a leader in secure financial messaging services, said that it facilitated an average...
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FacebookWhatsApp Beats Facebook On Global Usage
When thinking about the most popular apps in the world, one clearly comes to...
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RetailShopify Rolls Out Messaging App For Merchants
To condense business conversations and tasks into one place, Shopify has launched a new...
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AppleTelegram’s App Kicked Out Of App Store Over ‘Inappropriate Content’
Telegram, the news organization operated by a Russian programmer who fled his country back...
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InternationalPaytm’s WeChat Ambitions
In rather short order, India has emerged as one of the world’s most competitive...
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FacebookThe Missing ‘M’ In Facebook Messenger
Some of our most important innovations have happened by accident. In 1928, Sir Alexander...
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Payment MethodsHike Launches Digital Payments In Its India Messaging App
Hike, an India-based instant messaging company, recently updated its app to launch a new...
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Mobile CommerceWeChat Keeps Search Inside Its Walled Garden
WeChat, the Chinese internet company, rolled out a new search feature late last week...
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Mobile ApplicationsMessaging App And Wall Street Darling, Symphony, Raises $63M
Symphony, a secure messaging app that has 15 of the largest banks across the...
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RetailLiveWorld Enables Human + Chatbot Cooperation
If the recent news from Facebook’s F8 developer conference is any indication, the future...
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Payment MethodsAnt Financial And Emtek To Bring Digital Payments To BBM
Ant Financial, the financial services unit of Alibaba, is getting into the digital payment...
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FacebookSnap Unseals Lawsuit From Former Employee
Snap, the maker of a disappearing messaging app, has unsealed a lawsuit from a...
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Mobile ApplicationsTelegram Launches Voice Calls That Will Utilize AI, End-To-End Encryption
Telegram is introducing voice calls to its messaging app, offering audio calling that uses...
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Mobile CommerceWeChat Is Expanding Into Europe, US To Get More High-End...
WeChat, the China-based social media and messaging service, is aiming to expand in Europe...
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Partnerships / AcquisitionsConversocial Buys HipMob To Boost Online Customer Care Process
Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a...
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Partnerships / AcquisitionsGoogle, Telenor Ink Communications Deal
Telenor, the Norwegian telecom company, has partnered with Google to offer its customers in...
- Mobile Commerce
Inmoji Goes Contextual Commerce With Brand Bots
A technology startup is looking to put mobile messaging into context. On Friday (April...
- Retail
Sephora Puts A Shine On Kik
What happens when a cosmetics retailer meets a messaging app? Mutual beauty, the companies...
- International
GoButler On-Demand Service App Heads For The States
A Germany-based startup is uprooting itself — at least for the time being — and heading...
- News
Western Union Rolls Out X-Border Social P2P
Western Union is making money transfers a little more social. Yesterday (Oct. 26), the...
- Loyalty & Rewards
WhatsApp Passes 900 Million Monthly User Mark
WhatsApp is one of the most expensive, if not valuable property in the Facebook...
