Sections
Messaging
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GoogleGoogle Enables Businesses To Message Customers Via Maps, Search
A recent survey found when it comes to communicating with a merchant, 75 percent of consumers prefer private messaging over traditional channels,...
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InvestmentsPodium Lands $125M To Expand Contactless Payments Over Messaging
Customer messaging and relationship startup Podium has notched $125 million in a Series C funding round led by YC Continuity, the company...
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MobileHow CaaS Platforms Are Changing How People And Businesses Communicate
The world of 1997 may not initially present itself as a radically different place from today, but a stroll down memory lane...
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InvestmentsPostscript Gets $4.5M To Help eComm Firms Leverage SMS
To help Shopify shops keep in touch with consumers through SMS, Postscript notched $4.5 million in funding. Accomplice led the investment round, which...
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FacebookAG Barr Calls For Facebook To Suspend Encryption Of Messages
U.S. Attorney General William Barr wrote an open letter to Facebook asking it to postpone plans to encrypt messages on the company’s...
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Faster PaymentsWhy Real Time Is The Game-Changer For Corporate Cash Pros
Instant payments are more promise than reality in the US. Citi’s global head of payments and receivables, Manish Kohli, tells Karen Webster...
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Mobile ApplicationsInstagram Threads Takes A Shot At Snapchat
Instagram and its parent company Facebook are working on a new type of messaging app to rival Snapchat, according to a report...
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Partnerships / AcquisitionsGroupon Buys AI Tool To Offer Text, Chat Bookings
Groupon has acquired an AI-driven voice and text messaging tool called Presence AI, according to a press release. The tool is meant...
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Security & FraudFacebook’s WhatsApp Still Vulnerable To Year-Old Chat Hack
Internet safety authorities uncovered a means of hacking chats on WhatsApp last year, but Facebook has yet to fix the security flaws,...
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CommerceAre Consumers Ready For Chatbot Customer Service?
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other...
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call center commerceHow Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to...
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eCommerceShopify Ping Adds Apple Business Chat Support
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in...
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RegulationIndia Wants WhatsApp To Make Messages Traceable
India is asking messaging service WhatsApp to put a digital fingerprint on every message sent by the service, but without breaking the...
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Fintech InvestmentsLine To Expand Into Payments, FinTech To Avoid Complacency
Line, the Asian messaging company majority owned by Naver, the South Korean Internet search company, is expanding its business into payments and...
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FacebookZuckerberg Says Facebook To Embrace Private Messaging
Social media giant Facebook will embrace what CEO Mark Zuckerberg has termed “privacy-focused” communications marked by encrypted services, the executive said in...
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InvestmentsSlack Skips IPO; Plans Direct Listing
Slack, a popular workplace messaging app, said it has confidentially filed with regulators in the United States to list its shares, according...
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InvestmentsLINE Puts $182M In Digital Payments Biz
LINE, the Japanese messaging app, plans to invest 20 billion JPY ($182 million) into its payments business in an effort to grow...
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FacebookZuckerberg Wants To Connect Messenger, Instagram, WhatsApp
In an effort to connect messaging functions across multiple apps, Facebook Chief Executive Mark Zuckerberg is looking to integrate WhatsApp, Instagram and...
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Digital BankingSWIFT Messages Hit All-Time High, Driven By gpi Adoption
SWIFT, a leader in secure financial messaging services, said that it facilitated an average of 31 million messages a day in 2018,...
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FacebookWhatsApp Beats Facebook On Global Usage
When thinking about the most popular apps in the world, one clearly comes to mind: Facebook. However, according to recent reports, another...
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RetailShopify Rolls Out Messaging App For Merchants
To condense business conversations and tasks into one place, Shopify has launched a new mobile app dubbed Shopify Ping. Through the app,...
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AppleTelegram’s App Kicked Out Of App Store Over ‘Inappropriate Content’
Telegram, the news organization operated by a Russian programmer who fled his country back in 2014, was removed from the App Store...
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InternationalPaytm’s WeChat Ambitions
In rather short order, India has emerged as one of the world’s most competitive battlegrounds for those looking to build the next...
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FacebookThe Missing ‘M’ In Facebook Messenger
Some of our most important innovations have happened by accident. In 1928, Sir Alexander Fleming left his lab for vacation without cleaning up....
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Payment MethodsHike Launches Digital Payments In Its India Messaging App
Hike, an India-based instant messaging company, recently updated its app to launch a new feature: a digital payments wallet. According to a report...
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Mobile CommerceWeChat Keeps Search Inside Its Walled Garden
WeChat, the Chinese internet company, rolled out a new search feature late last week that gives preference to things that can be...
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Mobile ApplicationsMessaging App And Wall Street Darling, Symphony, Raises $63M
Symphony, a secure messaging app that has 15 of the largest banks across the globe as investors, raised $63 million in funding...
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RetailLiveWorld Enables Human + Chatbot Cooperation
If the recent news from Facebook’s F8 developer conference is any indication, the future of online communication between businesses and consumers will...
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Payment MethodsAnt Financial And Emtek To Bring Digital Payments To BBM
Ant Financial, the financial services unit of Alibaba, is getting into the digital payment market in Indonesia via BlackBerry Messenger (BBM). According...
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FacebookSnap Unseals Lawsuit From Former Employee
Snap, the maker of a disappearing messaging app, has unsealed a lawsuit from a former employee who contended in a lawsuit in...
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Mobile ApplicationsTelegram Launches Voice Calls That Will Utilize AI, End-To-End Encryption
Telegram is introducing voice calls to its messaging app, offering audio calling that uses artificial intelligence to increase quality on an ongoing...
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Mobile CommerceWeChat Is Expanding Into Europe, US To Get More High-End Brands On Its Platform
WeChat, the China-based social media and messaging service, is aiming to expand in Europe and the U.S. to develop a payment service...
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Partnerships / AcquisitionsConversocial Buys HipMob To Boost Online Customer Care Process
Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. The integration...
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Partnerships / AcquisitionsGoogle, Telenor Ink Communications Deal
Telenor, the Norwegian telecom company, has partnered with Google to offer its customers in Europe and Asia Rich Communications Services (RCS), which...
- Mobile Commerce
Inmoji Goes Contextual Commerce With Brand Bots
A technology startup is looking to put mobile messaging into context. On Friday (April 8), Inmoji — which creates branded, interactive emojis...
- Retail
Sephora Puts A Shine On Kik
What happens when a cosmetics retailer meets a messaging app? Mutual beauty, the companies hope. As Mobile Commerce Daily shares, Sephora‘s debut...
- International
GoButler On-Demand Service App Heads For The States
A Germany-based startup is uprooting itself — at least for the time being — and heading for the U.S. TechCrunch reported yesterday (Jan. 6)...
- News
Western Union Rolls Out X-Border Social P2P
Western Union is making money transfers a little more social. Yesterday (Oct. 26), the company launched WU Connect, a technology platform that...
- Loyalty & Rewards
WhatsApp Passes 900 Million Monthly User Mark
WhatsApp is one of the most expensive, if not valuable property in the Facebook stable. About time it started making money?
