Sections
Messaging
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1.9KCommerceAre Consumers Ready For Chatbot Customer Service?
For better or worse, call centers are often retailers’ public face. Customer service can make a stronger impression on consumers than other...
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1.2Kcall center commerceHow Delta Is Leveraging Apple’s Business Chat, AI For Better Customer Service
Slow service doesn't fly when customers connect with airlines across different channels. That's why airlines are turning to artificial intelligence (AI) to...
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1.3KeCommerceShopify Ping Adds Apple Business Chat Support
Shopify merchants will now be able to chat with customers through Apple Business Chat inside of Shopify Ping, the company said in...
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1.1KRegulationIndia Wants WhatsApp To Make Messages Traceable
India is asking messaging service WhatsApp to put a digital fingerprint on every message sent by the service, but without breaking the...
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6.9KFintech InvestmentsLine To Expand Into Payments, FinTech To Avoid Complacency
Line, the Asian messaging company majority owned by Naver, the South Korean Internet search company, is expanding its business into payments and...
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4.1KFacebookZuckerberg Says Facebook To Embrace Private Messaging
Social media giant Facebook will embrace what CEO Mark Zuckerberg has termed “privacy-focused” communications marked by encrypted services, the executive said in...
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3.7KInvestmentsSlack Skips IPO; Plans Direct Listing
Slack, a popular workplace messaging app, said it has confidentially filed with regulators in the United States to list its shares, according...
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3.2KInvestmentsLINE Puts $182M In Digital Payments Biz
LINE, the Japanese messaging app, plans to invest 20 billion JPY ($182 million) into its payments business in an effort to grow...
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4.8KFacebookZuckerberg Wants To Connect Messenger, Instagram, WhatsApp
In an effort to connect messaging functions across multiple apps, Facebook Chief Executive Mark Zuckerberg is looking to integrate WhatsApp, Instagram and...
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3.8KDigital BankingSWIFT Messages Hit All-Time High, Driven By gpi Adoption
SWIFT, a leader in secure financial messaging services, said that it facilitated an average of 31 million messages a day in 2018,...
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4.6KFacebookWhatsApp Beats Facebook On Global Usage
When thinking about the most popular apps in the world, one clearly comes to mind: Facebook. However, according to recent reports, another...
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5.4KRetailShopify Rolls Out Messaging App For Merchants
To condense business conversations and tasks into one place, Shopify has launched a new mobile app dubbed Shopify Ping. Through the app,...
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3.0KAppleTelegram’s App Kicked Out Of App Store Over ‘Inappropriate Content’
Telegram, the news organization operated by a Russian programmer who fled his country back in 2014, was removed from the App Store...
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5.3KInternationalPaytm’s WeChat Ambitions
In rather short order, India has emerged as one of the world’s most competitive battlegrounds for those looking to build the next...
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11.8KFacebookThe Missing ‘M’ In Facebook Messenger
Some of our most important innovations have happened by accident. In 1928, Sir Alexander Fleming left his lab for vacation without cleaning up....
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3.3KPayment MethodsHike Launches Digital Payments In Its India Messaging App
Hike, an India-based instant messaging company, recently updated its app to launch a new feature: a digital payments wallet. According to a report...
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5.3KMobile CommerceWeChat Keeps Search Inside Its Walled Garden
WeChat, the Chinese internet company, rolled out a new search feature late last week that gives preference to things that can be...
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2.6KMobile ApplicationsMessaging App And Wall Street Darling, Symphony, Raises $63M
Symphony, a secure messaging app that has 15 of the largest banks across the globe as investors, raised $63 million in funding...
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4.5KRetailLiveWorld Enables Human + Chatbot Cooperation
If the recent news from Facebook’s F8 developer conference is any indication, the future of online communication between businesses and consumers will...
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7.2KPayment MethodsAnt Financial And Emtek To Bring Digital Payments To BBM
Ant Financial, the financial services unit of Alibaba, is getting into the digital payment market in Indonesia via BlackBerry Messenger (BBM). According...
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2.8KFacebookSnap Unseals Lawsuit From Former Employee
Snap, the maker of a disappearing messaging app, has unsealed a lawsuit from a former employee who contended in a lawsuit in...
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3.5KMobile ApplicationsTelegram Launches Voice Calls That Will Utilize AI, End-To-End Encryption
Telegram is introducing voice calls to its messaging app, offering audio calling that uses artificial intelligence to increase quality on an ongoing...
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8.1KMobile CommerceWeChat Is Expanding Into Europe, US To Get More High-End Brands On Its Platform
WeChat, the China-based social media and messaging service, is aiming to expand in Europe and the U.S. to develop a payment service...
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4.2KPartnerships / AcquisitionsConversocial Buys HipMob To Boost Online Customer Care Process
Conversocial, the U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform. The integration...
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4.7KPartnerships / AcquisitionsGoogle, Telenor Ink Communications Deal
Telenor, the Norwegian telecom company, has partnered with Google to offer its customers in Europe and Asia Rich Communications Services (RCS), which...
- Mobile Commerce
Inmoji Goes Contextual Commerce With Brand Bots
A technology startup is looking to put mobile messaging into context. On Friday (April 8), Inmoji — which creates branded, interactive emojis...
- Retail
Sephora Puts A Shine On Kik
What happens when a cosmetics retailer meets a messaging app? Mutual beauty, the companies hope. As Mobile Commerce Daily shares, Sephora‘s debut...
- International
GoButler On-Demand Service App Heads For The States
A Germany-based startup is uprooting itself — at least for the time being — and heading for the U.S. TechCrunch reported yesterday (Jan. 6)...
- News
Western Union Rolls Out X-Border Social P2P
Western Union is making money transfers a little more social. Yesterday (Oct. 26), the company launched WU Connect, a technology platform that...
- Loyalty & Rewards
WhatsApp Passes 900 Million Monthly User Mark
WhatsApp is one of the most expensive, if not valuable property in the Facebook stable. About time it started making money?
