The pandemic has shifted everything. And according to Jeff Bender, vice president of digital solutions at Diebold Nixdorf, the financial services landscape will be forever...
Citibank said that use of its digital banking channels surged in the first quarter of 2020 as the COVID-19 pandemic swept the globe. Meanwhile, the...
Glitches such as those arising from faulty APIs can lead up to 88 percent of app users to abandon them, making it make or break...
The coronavirus pandemic has consumers around the world turning to digital devices to access banking services. The new surge in demand is putting financial institutions’...
Credit unions (CUs) have had to shutter many of their branches or limit capacity alongside other financial institutions (FIs) to protect members and staff as...
Financial institutions’ (FIs’) consumers and business clients expect instant access to needed financial services regardless of which devices they use, but reality can fall short...
The ongoing COVID-19 pandemic has put a damper on in-branch banking as banks scramble to find ways to continue their business during this crisis. Customers...
Some financial players may think that digital transformations are nothing more than a past trend. Many banks, businesses and service providers implemented their first digital...
Digital overhauls can help boost credit unions’ online presences, but member data must be fiercely guarded during this transformation. In this month’s Credit Union Tracker,...