A growing number of quick-service restaurants (QSRs) are relying on third-party delivery services such as DoorDash, Grubhub and Postmates to quickly and conveniently deliver food...
Consumers are still staying home and avoiding in-person activities during the pandemic, prompting continued growth in online shopping. Conservative estimates in mid-March — even before...
Offering fast and seamless mobile apps with integrated loyalty programs was once enough for quick-service restaurants to ace the mobile ordering experience. But QSRs must...
Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and...
Social media engagement plays a central role in modern restaurants’ daily business, with eateries using platforms like Facebook, Twitter and Instagram to advertise new menu...
A third of consumers refuse to order from a restaurant that rates less than four stars on online review websites. Too often, unfortunately, reviews listed...
The COVID-19 pandemic has throttled restaurants’ revenues as social distancing protocols, stay-at-home orders and dine-in bans have forced eateries to rely solely on pickup and...
Mobile ordering fraud is a constant struggle for QSRs, with bad actors leveraging account takeovers (ATOs) and social engineering to steal money or hijack customers’...