NMI Acquires IRIS CRM

Commerce enablement technology company NMI on Tuesday (Jan. 18) acquired merchant services customer relationship management (CRM) and comprehensive merchant management platform IRIS CRM, bringing together streamlined merchant registration and onboarding.

The combination expands NMI’s solution outside of gateway services and adds another layer to the company’s full commerce offering with merchant prospecting, management and onboarding.

“NMI believes in creating solutions that enable our partners far beyond the boundaries of traditional payments and focuses on the full commerce experience that they provide,” said Vijay Sondhi, CEO of NMI, in the joint announcement. “We define full commerce as providing a seamless solution from sign up to payout.

“By bringing these two companies together, it accelerates the former part of that vision by delivering a more seamless, swift onboarding experience and additional touchpoints through all stages of the commerce lifecycle through a merchant-centric CRM built specifically for the payments industry,” he said.

IRIS CRM will expand NMI’s capabilities through lead management, electronic signature capabilities, TurboApp direct-to-processor onboarding, integrated portfolio reporting across for acquirers and residuals income calculations.

“We are excited to join forces with NMI and enter this next chapter by combining our expertise and teams to provide mutual clients with greater value amid the evolving payment processing technology landscape,” said Dimitri Akhrin, president of IRIS CRM, in the joint announcement.

“We worked hard to build a payments-centric CRM, and that expertise, combined with NMI’s depth and breadth of partners and solutions, will be incredibly powerful for our clients and their direct-merchant customers to scale,” he said.

Related: Fraud Control Is Switching Slant to Digital Enablement and Frustrating Fraudsters With Data

Meanwhile, in the world of online payments security, what you don’t know about shoppers can hurt.

“Every time there’s an innovation, there’s a new opportunity for fraud,” Kount Senior Vice President and General Manager Brad Wiskirchen told PYMNTS CEO Karen Webster in a recent PYMNTS “On the Agenda” discussion.

“The bad guys that figured out [they] can either leverage technology to steal 20 $100 ticket items or one $2,000 ticket item, and it’s a heck of a lot easier to do the latter,” he said. “Fraud rates have gone up materially in the verticals that haven’t historically been digital. The fraudsters have targeted them because the assumption is that they don’t know how to deal with the fraud.”