omnichannel commerce

Agentic AI and Tokens Make Loyalty Programs Personalized, Automated Drivers of Commerce
Agentic AI and Tokens Make Loyalty Programs Personalized, Automated Drivers of Commerce
May 05, 2025  |  Payments Innovation

Agentic agents, automated payments and consumer-permissioned, data-rich tokens will transform loyalty and rewards — moving beyond the merchant-by-merchant siloed experience that is the hallmark of...

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Walmart to Offer 3-Hour Delivery to 95% of Americans
Walmart to Offer 3-Hour Delivery to 95% of Americans
April 25, 2025  |  Walmart

Walmart plans to be able to deliver to 95% of Americans within three hours by the end of the year, President and CEO Doug McMillon wrote...

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Amazon and Walmart Battle for the Hybrid Shopper
Amazon and Walmart Battle for the Hybrid Shopper
April 25, 2025  |  Retail

As the digital and physical worlds of commerce continue to intertwine, Amazon and Walmart are reinventing themselves at a blistering pace. Get the Full Story...

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CarMax: Digital Capabilities Support Over 80% of Used Car Sales
CarMax: Digital Capabilities Support Over 80% of Used Car Sales
April 10, 2025  |  Earnings

CarMax’s digital capabilities now support over 80% of its used car sales, executives said Thursday (April 10) during a quarterly earnings call. Get the Full...

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3 Ways Retailers are Leaning More on Acquirers for Data and Strategy
3 Ways Retailers are Leaning More on Acquirers for Data and Strategy
April 07, 2025  |  Retail

For retailers and merchants, payments are no longer just a “check the box” exercise. Get the Full Story Complete the form to unlock this article...

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Macy’s Focuses on Customer Experience and Long-Term Growth
Macy’s Focuses on Customer Experience and Long-Term Growth
March 06, 2025  |  Earnings

In a retail world where growth is harder to come by, Macy’s is prioritizing stability over expansion, adjusting to the realities of a more competitive...

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Lowe’s Targets Pro Growth and Digital Innovation Amid Tough Macro Environment
Lowe’s Targets Pro Growth and Digital Innovation Amid Tough Macro Environment
February 26, 2025  |  Earnings

Similar to themes from The Home Depot’s fourth-quarter earnings reported this week, Lowe’s is investing strategically in its digital and in-store offerings to enhance value...

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Home Depot Strengthens Pro Market With Digital and In-Store Investments
Home Depot Strengthens Pro Market With Digital and In-Store Investments
February 25, 2025  |  Earnings

The Home Depot has been making strategic investments to strengthen its position in the professional market, geared toward its digital and in-store offerings. The company’s...

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Salesforce Wants to Jumpstart Retail Innovation With POS Built on GenAI
Salesforce Wants to Jumpstart Retail Innovation With POS Built on GenAI
January 29, 2025  |  POS Innovation

Retailers, particularly post-COVID, are operating in a world where the lines between physical and digital commerce have permanently blurred. Consumers no longer see channels; they...

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