omnichannel

Pickup and Delivery Drive Walmart’s 24% eCommerce Surge, as Consumer Spending Slows
Pickup and Delivery Drive Walmart’s 24% eCommerce Surge, as Consumer Spending Slows
November 16, 2023  |  eCommerce

Walmart has made the consumer spending slowdown official. As fiscal year third-quarter earnings results debuted Thursday morning (Nov. 16) showed a cautious outlook on consumers’...

READ MORE >
Personalization Powers Loyalty Programs to New Levels of Customer Engagement
Personalization Powers Loyalty Programs to New Levels of Customer Engagement
November 10, 2023  |  Loyalty & Rewards

Loyalty programs are evolving to meet consumers’ changing values, Engage People Chief Technology Officer Len Covello told PYMNTS. Loyalty has shifted from the typical interaction...

READ MORE >
Ahold Delhaize US Taps Direct Fulfillment for Pickup, Third-Party for Delivery
Ahold Delhaize US Taps Direct Fulfillment for Pickup, Third-Party for Delivery
November 09, 2023  |  Delivery

Ahold Delhaize is looking to bring pickup orders in-house in the United States, even as it reverses course on direct delivery fulfillment. The multinational grocery...

READ MORE >
Consumers Blurring Lines Between In-Store and Online Grocery Shopping
Consumers Blurring Lines Between In-Store and Online Grocery Shopping
October 27, 2023  |  Retail

Consumers are buying their groceries both online and in-store, a phenomenon known as hybrid purchasing, and this reality is set to upend retailers’ strategies. According...

READ MORE >
Adobe: Digital’s Future Is Bringing the Best of Face-to-Face Interactions to the Online World
Adobe: Digital’s Future Is Bringing the Best of Face-to-Face Interactions to the Online World
October 27, 2023  |  Digital Payments

Customization isn’t just a trend; it’s the future of digital payments. Personalization fuels loyalty in the digital payment age, and turning transactions into tailored experiences...

READ MORE >
J.P. Morgan Payments and Sephora Talk Tap-to-Pay and the Endless Aisles of Omnichannel Commerce
J.P. Morgan Payments and Sephora Talk Tap-to-Pay and the Endless Aisles of Omnichannel Commerce
October 23, 2023  |  Payment Methods

Not long ago, mobile commerce was more of a dream than a reality. Mobile payments in-store meant pairing a clunky terminal solution with a payment...

READ MORE >
BMW Tapping D2C as Auto Companies Turn to Omnichannel
BMW Tapping D2C as Auto Companies Turn to Omnichannel
October 19, 2023  |  eCommerce

BMW Group is dipping its toe in the water with direct-to-consumer (D2C) sales, beginning with its Mini brand, as the auto industry increasingly integrates eCommerce....

READ MORE >
Why Payments Orchestration Remains a ‘Hot Topic’ in Global Commerce
Why Payments Orchestration Remains a ‘Hot Topic’ in Global Commerce
October 17, 2023  |  Payment Methods

“Orchestration remains a hot topic in the payments world,” said Nathan Salisbury, managing director of Worldline Payment Orchestration. As merchants continue to define and fine-tune...

READ MORE >
Embedded Payments Demand That Firms Understand ‘Entire Chain’ of Transactions
Embedded Payments Demand That Firms Understand ‘Entire Chain’ of Transactions
October 13, 2023  |  Payment Methods

“We’re still in the early innings” of embedded payments, Hersh Mansukhani, vice president of platforms and embedded payments at Fiserv, told PYMNTS’ Karen Webster. “The...

READ MORE >