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The COVID-19 pandemic has upended millions of consumers’ lives, be it through health complications, job loss, stay-at-home orders or a more general anxiety about what...
The digital shift, to paraphrase Gil Scott-Heron, will not be televised – but it will be measured. Retailers and direct-to-consumer (D2C) brands that are now...
Google searches for the term “in-stock” surged over 70 percent worldwide March 28 to April 4 as people looked for available merchandise they could pick...
In the best of times, returns are the bane of eCommerce existence. In these worst of times, they’re even more complicated as return policies are...
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“No one should be satisfied with the status quo.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access...
COVID-19 has driven consumers indoors — and online. Consumers are 30.6 percent more likely to make their purchases online in 2020 than they were in...