By the time consumers are transferred to a call center agent, things have escalated to the point where chatbots have the answers - and a...
Call centers are fast becoming a fraudster favorite. Why? Because they’re just so darn inviting. Committing fraud over the phone in a call center environment...
No news probably isn’t good news when it comes to call center fraud during the holidays. IntraNext CEO Patrick Brown told Karen Webster in a...
That the Equifax breach will be a major watershed moment in the history of data security, impacting consumers nationwide for years to come, is not...